Ratings
Overall Rating: 3 Stars (4.6 out of 10)

11 users have rated this store.


Overall Pre Order: 3 Stars  (4.8 out of 10)

  Pricing: 2 Stars  (3.5 out of 10)
Web Site Usability: 3 Stars  (4.7 out of 10)
Product Selection: 3 Stars  (5.4 out of 10)
Product Information: 3 Stars  (5.6 out of 10)


Overall Post Order: 3 Stars  (4.4 out of 10)

  Ease Of Order: 3 Stars  (4.1 out of 10)
Product Availability: 3 Stars  (4.4 out of 10)
Customer Support: 3 Stars  (4.3 out of 10)
Delivery: 3 Stars  (4.6 out of 10)


 Contact Information

Webpage: http://www.gevalia.com/

Contact Information:

 
Email:

customer_service@gevalia.com
Voice Phone:

800-438-2542
24 Hours
Address:

Holmparken Square
P.O. Box 11424
Des Moines, IA 50336-1424


 Most Recent User Comments

[Add Your Own Comment ]

latebird - Tuesday, October 9th 2007 4:08 PM
I was kind enough to keep the membership. But recently they really push hard for buying more coffee: They sent out my delivery 2 month in advance; they try to send you 4 additional great coffee unless you call hard to decline. After I cancel my membership, They never never replied my emails about billing issue. Unacceptable.

richl - Friday, March 9th 2007 6:43 AM
If you cancel, be sure to call back next day to confirm. I cancelled and still got shipped more coffee. It was 2 months before I received my credit

ShaolinBB - Thursday, August 15th 2002 11:21 PM
Gotten incentives on my and my wife's memberships without problems and it's easy to cancel.

ricksgal - Thursday, August 15th 2002 11:07 PM
I received my Grind and Brew after a long wait and was very pleased with the way the Customer Service handled my cancellation. I was treated politely and with respect. I don't care for the coffee, but I'm a Peets devotee and that makes me biased! But don't be afraid to try Gevalia because they have good CS and they do deliver!

lsmith - Thursday, August 15th 2002 7:09 AM
I signed up for their "free offer" for the Grind and Brew on Mar.30. After several verbal confirmations from their customer service that the product was in-stock and would be shipping within a week, I have yet to see the darn thing.

waterfowl - Thursday, August 15th 2002 12:19 AM
I order the free coffee with the mugs, robe and cansiter, two months ago. Got everything I order, and I have to say the coffee is really good. I order the French Vanilla and the Vanilla Nut. Very creamy coffees. Customer service was also helpful, when I told them I was moving and that I would call them back to set up my auto delivery. I can't wait to get more of this coffee.

cratervalley - Friday, May 3rd 2002 4:47 PM
Gevalia renegs on their "free offer" for the Grind and Brew. Strings customers along for a month when they knew they were not getting any more. False advertising/bait and switch tactics. Crappy web site.


TRUSTe online privacy certification

While FatWallet makes every effort to post correct information, offers are subject to change without notice.
Some exclusions may apply based upon merchant policies.
© 1999-2014