There customer service is very horrible! They don't apologize even it is their mistake!!!!! I received a wrong item and mailed it back for exchange. In their policy, they promise to credit customer the shipping fee if they mail the customer wrong item. Then I received an email which told me that they did a return instead. I emailed back and asked them to do an exchange and credit me the shipping fee right away, and they did not response for 5 days! Then I called their customer service, a lady called Melisa picked it up and had horrible attitude! She sounds like she did not care about my order in the way of response to my complain! She said they did not do exchange because that pant is out of stock. (so why didn't they reply my email and tell me?) I was a loyal customer of BunnyShop, but from now on I will never order anything from them! It does not worth the time for dealing with their horrible service!
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