Absolutely atrocious communication! BAIT & SWITCH merchant. Will not ship the mechandise detailed on the order confirmation obtained [invoice # ALV-12077] at time of transaction [9/30/2007].
Leaves email message saying to call, then will not answer phone [morning, noon or night], does not use an answering device, and will not acknowledge nor return email messages.
9/30/07, ordered AMD Athlon 64 X2 Processor 6400+. This is AMD's top-of-the-line Athlon 64 processor. 9/30/07, copy of order confirmation indicates AMD Athlon 64 X2 Processor 6400+. 9/30/07, email confirmation is silent on mdse. purchased.
10/16/07, shipping invoice description and actual item received is an AMD Athlon 64 X2 Processor 5000+. This processor is much slower [2.6 MHz Vs. 3.2 MHz] and has only one-half the on-board cache memory of the item I ordered.
There was no mention of shipping a different item, nor of any price differential, nor of a partial refund. No questioning if I wished a substitution - simply the shipping of a much less powerful processor than the one which I purchased. I guess they thought I wouldn't notice because of the similar Black Box and they would just pocket the difference.
I might chalk this up to a simple clerical mistake if they had only said they were sorry. Now, I know they really are sorry, A VERY SORRY MERCHANT!!! No apology, no offer of compensation and they tried to tell me the error was my fault! I d performed a GOOGLE search on "AMD 6400", then a product search on the results. I sorted by price and ALVIO was the least expensive. Also, the least honorable.
This company is apparently a fraud! Uses BAIT & SWITCH tactics! A Sham! BEWARE! Stay far, far away.
I'll probably need to cancel this transaction through my Credit Card company. Merchant states they catagorically refuse to ship the merchandise they confirmed on my order.
Since I cannot post the image of the order confirmation, drop me a line through this site, and I will provide you with a copy of the order confirmation. Then you may decide for yourself whether you want to use this sorry excuse of an on-line merchant, OR NOT! It will be your risk. Don't say you weren't warned.
Tuesday, October 23rd 2007 12:01 AM
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