I'm up to email #3 with no response from customer service. No tracking number issue - the order hasn't even made it past 'In Progress' in google check out. I placed it April 30 (it's now June 24). I'll try talking to google about it, but I may have missed my chance.
Friday, March 14th 2008 3:03 AM
Very easy to order here, and then good Luck!! I have ordered twice. The first time, I began trying to contact them after almost a month. The "tracking number" they gave me consistently came back as "no such number found." I called and emailed and NEVER heard from them after the initial order confirmation email. Their Payment handler, CCNow notified me that the order had been sent. Another two weeks. I notified CCNow again, and they told me the order had been re-sent, and they were canceling my dispute claim. It took another two weeks to get the first order. I had ordered another item in the mean time, and that was on January 23. I was notified that the order had been payed from my PayPal account on January 24th, and that the order had shipped. Another "tracking number" was tendered, with the same results. None. It is now March 14, and I have been notified by CCNow that they are dropping the matter, and won't correspond with me any further, because I notified PayPal of a problem with the order within PayPal's 45 day limit. I tried calling the company five times altogether, and got only an answering machine. No one EVER called me back. I sent four or five emails directly to the company with the address on their customer service page, and never heard anything from them. When CCNow was still talking to me, they would tell me they had contacted the merchant with a message marked as "URGENT" and if I didn't hear from them in three days, I should let them know. I never did.
Don't buy from them. Don't send them any payments. If you do for some reason, order something from them, don't plan on seeing it or hearing from them for at least two months, if Ever! And their merchant account handler is apparently not much help, either, as they refused to respond to the PayPal resolution process.
Tuesday, February 26th 2008 5:51 PM
KEYHERB HAS GREAT CUSTOMER SERVICE I simply called them and they gave me several coupons because they just switched from USPS to UPS. They gave me my new tracking number AND THE PACKAGE IS COMING TODAY : )
YOU SHOULD TRY TO CALL THEM AND BE MORE UNDERSTANDING WITH DOD SERVICES. THEY SERVE 100'S OF CUSTOMERS DAILY.
Tuesday, February 26th 2008 2:31 PM
Do NOT order from this company. Supposedly in Texas however phone number is in Seattle WA. Phone number also linked to numerous email scams. Will take your money and never send your products. Better off flushing your money!
Sunday, February 24th 2008 7:08 PM
Though the ordering was easy getting my order to me isn't. I placed the order on January the 24th and I still haven't received it a month later. I have sent about 5 e-mails to the support team and have no response. The only people that have contacted me back was the sales department but they said they are forwarding my e-mail to the shipping department well that was 2 weeks ago and I haven't heard anything. I have one order directly through the site and one through google checkout less than a week apart and neither has arrived and I have been trying to contact them through google and they won't get back to me at this point I just want to cancel the order and get my money back but they won't get back to me. WILL NEVER ORDER FROM THEM AGAIN!
Wednesday, February 20th 2008 4:58 PM
never received package.....poor customer service.
Wednesday, February 13th 2008 9:49 AM
A package was lost in transit and keyherb refunded me the payment amount and re-shipped the item free of charge. That's good service.
Wednesday, February 13th 2008 9:48 AM
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