Ratings
Overall Rating: 3 Stars (5.7 out of 10)

7 users have rated this store.

Overall Pre Order: 4 Stars  (6.1 out of 10)

  Pricing: 4 Stars  (6.7 out of 10)
Web Site Usability: 2 Stars  (3.6 out of 10)
Product Selection: 4 Stars  (6.9 out of 10)
Product Information: 4 Stars  (7.3 out of 10)

Overall Post Order: 3 Stars  (5.3 out of 10)

  Ease Of Order: 3 Stars  (4 out of 10)
Product Availability: 4 Stars  (6 out of 10)
Customer Support: 4 Stars  (6 out of 10)
Delivery: 3 Stars  (5 out of 10)


 Contact Information

Webpage: http://www.leapfrog.com/

Contact Information:

 
Email:

 support@leapfrog.com
Voice Phone:

 1-800-701-LEAP (5327)
Address:

 LeapFrog Main Office
6401 Hollis Street, Suite 100
Emeryville, CA 94608-1071


 Most Recent User Comments

[Add Your Own Comment ]
lingfeng - Monday, July 7th 2008 12:11 AM
The worst on-line company I have ever met.

They charged my credit card WITHOUT my permission after 7 months of transaction, saying that their system wrongly charged tax on my purchase.

I dig out my receipt and the tax was charged correctly at that time.

So this is the scary part - they can come back to charge you for whatever reason WITHOUT getting your permission, even after the transaction has been completed long time back.

I have filed a compliant on BBB.

BTW, I never successfully get through their customer service phone, and their email support is far from useful.

parinshona - Tuesday, January 22nd 2008 4:25 PM
I ordered few items for christmas. Did not receive them . Followed up with customer care via emails. No luck ! so I called them to cancel the order and the representative told me that it is cancelled and you will get the credit back. On Jan 21st I got a package from LeapFrog and they charged my credit card. Horrible service.

pureallspice - Wednesday, December 19th 2007 12:03 AM
Shipping is extremely slow.

Administrator - Wednesday, December 19th 2007 12:03 AM
Discuss LeapFrog Here.


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