Wednesday, December 19th 2007 3:44 PM
DO NOT SHOP AT SKATE-BUYS.com.
Here is my experience: They sent me two items which I did not order and then overcharged me 10.95 for shipping. When I called to clarify the mistakes--especially the 10.95 shipping charge I spoke with customer rep. Jared. He refused to give me a refund stating that the coupon code that I used was not appropriate, so they just charged my credit card the shipping. I indicated that you cannot just charge my card whatever you want, all you had to do was call or email me for confirmation. He then refused to give me a refund, He then accused me of purposely using a coupon code I knew wasn't valid! I asked to speak to a superviser, he refused. He refused to give me a name of anyone above him and he refused to give me the name of the president of the comapny. I have never been treated so poorly by ANY company!!They obviously think that you can charge whatever you want--without permission! Then refuse to credit your account!!!!
I hope that other holiday shoppers will not have to deal with the unprofessionalism that occurred at this store. STAY AWAY!!
Wednesday, December 19th 2007 3:43 PM
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