Ratings
Overall Rating: 4 Stars (6.4 out of 10)

11 users have rated this store.


Overall Pre Order: 4 Stars  (6 out of 10)

  Pricing: 3 Stars  (4.7 out of 10)
Web Site Usability: 3 Stars  (5.8 out of 10)
Product Selection: 4 Stars  (6.9 out of 10)
Product Information: 4 Stars  (6.6 out of 10)


Overall Post Order: 4 Stars  (6.8 out of 10)

  Ease Of Order: 4 Stars  (6.4 out of 10)
Product Availability: 4 Stars  (6.9 out of 10)
Customer Support: 4 Stars  (7.1 out of 10)
Delivery: 4 Stars  (6.9 out of 10)


 Contact Information

Webpage: http://www.illuminations.com

Contact Information:

 
Email:

custserv@illuminations.com
Voice Phone:

800-621-2998
Monday - Friday 7:00 AM to 5:00 PM PST
Fax:

888-765-7203
Address:

1995 South McDowell Blvd.
Petaluma, CA 94954


 Most Recent User Comments

[Add Your Own Comment ]

NiceGuyMike - Saturday, September 8th 2007 7:58 PM
My experiences with Illuminations have always been good, whether buying in their B&M store or ordering on the internet. My itmes were shipped promptly, I got what I ordered, and everything arrived in good order.

deeseven - Saturday, September 25th 2004 4:59 PM
Please stay FAR away from Illuminations. I placed an order with them a few months ago. My credit card was immediately charged. Several of the items I ordered ended up being sold out. They shipped what was available, but all of the items I ordered were included on the packing list as if they were in the box. It took me numerous emails and several months to receive credit for the items that were not delivered. They never notified me that anything was sold out. These people are crooks. Stay far away!!

LadyShaye - Saturday, February 8th 2003 2:24 PM
I just received my order. Wow I have never been as disappointed as I am right now. The candles are wonderful smelling and the items are actually very nice. My complaint is:

I ordered a $50 gift box and the box is crushed. The pillar candles are supposed to be seperated in the box, and it actually ripped off. Looks terrible, especially for gift giving.

Second I ordered three of these melon pillars/candleholder sets. They do not come individually boxed, another wrench in my gift giving plan, and they wrapped the three holders all together, and it of course fell apart and now they are all chipped.

Lastly I ordered a "centerpiece". The picture shows the fake flowers in a vase. I went to reread it and it doesn't state anywhere that the vase isn't included, so silly me assumed they meant the whole centerpiece. Well what I got is some unarranged silk flowers.

I really am disappointed. What a waste of money.


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