I received a Whittnauer watch from The Watchery, and paid $75.55 in total, and it was ordered on 12/23/09. About 2 weeks after receiving it, I took it to have it made smaller, watched the man who did it, who never did anything but remove a few links. When I tried it on I noticed, as did he, that the link under the dial was stainless steel, but was supposed to have been gold plated like the rest of the watch was. I immediately called The Watchery 4 times, and they finally told me that their supervisor had to speak to his supervisor b/c even though it was defective, I had the links taken off, which I had saved. I contacted my credit card company, and they removed it from my charges. The Watchery never called me back until 2 weeks ago when they told my credit card company the same thing that they told me, is that they have offered to give me credit towards another watch, but no refund. So, it has now been placed back on my Capital One credit card. They don't have this watch anymore, and it's much more expensive on other sites. Most of their watches are very expensive, and I don't like any of the few (very few) "cheaper" ones. They won't refund my money, and now I have to pick a watch that I don't even want, or else they won't take the defective watch back, and I'll be stuck with a watch that I won't wear. I had even emailed them, which I saved, asking for a return number, which they never responded to. I could have lied and just called them originally, and told them that it was defective, period. But, I don't lie, and I told them the truth, and now they are doing this to me. I believe that they knew that this watch was defective, and they sent it out anyway. I would never do business with them again!
Thursday, December 24th 2009 5:21 PM
Bought a Movado watch and doesn't work after using for 2 weeks. The Watchery refuse for exchange or refund. They clam that once the watch is worn, they will not accept exchange or refund. How could the customer able to test the watch without using it? I am very disappointed that they send a defective watch at the first place.Their policy is complete against to customer. They said they will send me a RA number for repair but I never received it. Beside they said they are authorize Movado dealer, I find out they not at all. What a scam!! They just horrible and irresponsible for what they sell. Never buy from them again.
Thursday, December 24th 2009 5:05 PM
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