"DO NOT BUY ANYTHING FROM BEST BUY. THEY ARE SCAMMING LIARS. I BOUGHT A $1200.00 PC. IT WAS BLUE SCREENING RIGHT FROM THE BEGINNING. TOOK THE PC TO BEST BUY AND WAS TOLD BY GEEK SQUAD GUY THAT THIS PC WAS JUNK AND THEY ARE SLAPPED TOGETHER IN SWEAT SHOPS. LEFT THE PC THERE TO GET FIXED. THEN GET TOLD I HAVE TO PAY $199.00 TO HAVE THEM LOOK AT IT EVEN THOUGH IT CAME WITH 3 YEAR WARRANTY. THEN I WAS TOLD THEY WOULD NOT TOUCH THE PC CAUSE I BOUGHT IT FROM MARKETPLACE. I DID NOT I BOUGHT FROM BEST BUY. MARKET PLACE IS THE A MANUFACTURER THAT BEST BUY GETS PC FROM. SO AFTER TWO WEEKS OF TALKING TO 6 DIFF. GEEK SQUAD GUYS LYING OVER AND OVER, GOING OVER THEIR HEADS AND TALKING TO 3 DIFF. PUBLIC DEFENDERS OF BEST BUY, AND FINALLY BEST BUY HEADQUARTERS BEST BUY IS BASICALLY SAYING WE DON'T GIVE A CRAP ABOUT OUR CUSTOMERS. THE PC IS YOURS NOW AND WE DON'T CARE. WE WENT TO PICK UP THE PC AND THEY WOULD NOT GIVE MY HUSBAND OUR PC BACK EVEN THOUGH HIS NAME IS SIGNED TO IT AND HE GAVE THEM HIS LICENSE. MY HUSBAND HAD TO SCREAM AND THREATEN TO CALL THE COPS TO GET OUR PC THAT HAS BEEN SITTING ON THEIR SHELF FOR 2 WEEKS COLLECTING DUST BECAUSE WE WOULD NOT GIVE THEM MORE MONEY. BEST BUY CARES NOTHING ABOUT THEIR CUSTOMERS. THEY LIE ABOUT REPAIRS. THEY DO NOT STAND BY THEIR PRODUCTS. U WILL GET NO WHERE WITH ANYONE HIGHER UP SO DON'T WASTE YOUR TIME. THEY ARE THE VERY DEFINITION OF THE WORD SCAM ARTIST. DO NOT....FOR THE LOVE OF GOD....DO NOT BUY FROM BEST BUY."
Monday, July 7th 2008 10:12 AM
BestBuy sucks. Recently I went to their store spent full price on a new camera. I got home opened up the box, found out the camera is old and scratched all over. I went back to ask for return or a new one which i paid for. They told me there is nothing they can do. i cant believe they just robbed consumer's money like that. I told all my friends and familes not to shop there ever again.
Monday, September 3rd 2007 2:52 PM
BestBuy.com rivals Sears.com for bad online ordering. When I went to pick up my MP3 player ordered online, they said they system was down and I should cancel my online order and ring it out at the store. Instead of waiting the 8 days for the online order to "go away" I accepted the associate's suggestion to call online from the store to cancel the order. I spent 28 minutes on hold, and still no pickup. Just to see, I also called from my cell & checked the status of my order -- my picked HAD been accepted, so I paid for my one MP3 player twice - for the "pickup" when the system was "down" and rang it out at retail. I ended up getting back in line, having a manager call online (who used the auto system since he couldn't get a live person either), to get my credit. An hour spent at the store - but at least I got lucky & didn't pay twice for my item.
Monday, February 19th 2007 5:10 PM
best buy really sucks they really dont know how to treat their customers once i tried to purchase a bluetooth headset but i cant buy it online even though i came upto checkout page 10 times it just refreshed and goone when i pressed the submit button
Wednesday, January 24th 2007 12:35 PM
Best Buy suxs .. Dealing with their customer service is horrible and never treated me good. I had many bad experiences with them. I have also heard the same with many of my friends. I hate Best Buy.
Sunday, November 26th 2006 1:14 PM
DEALING WITH BEST BUY IS A NIGHTMARE! The biggest offense a retailer can commit - for itself regarding customer loyalty, and for the customer - is to dismiss customer complaints or requests categorically without attempting to see the customers point of view or problem.
After witnessing a situation at a nearly empty store I am convinced that Best Buy's desire to eliminate their "devil customers" is creating a dangerous and disastrous culture within the store. I observed the Customer Service desk for over two hours recently. As I said, the store was not busy and there were no more that three people lined up at the counter over this period. Each customer was so frustrated that two of the three left completely unsatisfied, one being an owner of an audio company who wasn't permitted to speak with the store manager.
It seems that the policy of trying to weed out its "devil customers" (Wall Street Journal, cover story, January 2005) is applied inappropriately and sending the message that it is ok for their employees to ignore the concept of customer service or even worse.
A case in point is one such customer... actually a "member" of the Best Buy for Business service... had purchased an LCD monitor to replace another lcd monitor (bought at Best Buy also) that failed. The store refused to replace the first failed monitor and the customer was told by Best Buy that if the customer needed a monitor they should buy another and wait for the manufacturer to fix or replace the first. A credit was given for the trouble caused (an appropriate gesture from Best Buy) and the customer bought a second monitor, complete with the PSP plan. The customer was not satisfied with the quality, he said, and brought it back to a different Best Buy store to exchange it for a monitor with greater contrast (as recommended by Best Buys staff) that carried a Best Buy price tag of LESS THAN the returned monitor.
But at the desk for "Returns and Exchanges" the clerk refused to exchange the monitor, but rather only offered a partial refund. This was within the return date policy. The customer again pointed out that the monitor being exchanged was worth more than the new one from the store.
The clerk simply stared and said "Um hum, um hum, um hum" clearly not listening by only repeating that he would not accommodate the request. When the customer asked to speak to the Store Duty Manager, the clerk insisted the customer leave the store. The customer said "No, not without talking with the Best Buy for Business desk and the Store Manager. The customer asked another clerk to please get the store manager.
The customer was waiting on line to speak with the Business desk when two police officers arrived. The clerk said he was making a 'citizen's arrest' and the police indeed handcuffed the customer and hauled him away without resistance. The customer was not creating a fuss... and was not disturbing any other customer. He was merely waiting on line wishing to get an operative lcd monitor after having paid for two of them.
Best Buy's answer to customers dissatisfaction: Arrest them!
Tuesday, November 14th 2006 7:33 PM
in store pick up was very slow. they didn't have the item i ordered ready. csr had to make two phone calls to figure out what's going on.
there was a small mail in rebate for that item. and i was denied it. they claimed i didn't submitt original upc.
Sunday, October 8th 2006 2:15 PM
Warning, bad customer service from Bestbuy.com
I attempted to purchase a laptop from bestbuy.com. Their website didn't work, so I ordered by phone. A few hours later I decided that I did not need the laptop. The customer service rep. tol,d me that the order was locked and could not be canceled. I had to wait for the laptop to be shipped (and pay for shipping), then return it at a Best Buy store.
Be very certian about purchasing the product at Best Buy before actually buying it.
Saturday, January 14th 2006 11:56 AM
Never buy appliances from BestBuy. BestBuy is really a disappointment. I've ordered a refrigerator and pay extra for delivery and requested to be delivered in the afternoon. The actual delivery took place bright early in the morning, and the delivery crew refused to haul away the old refrigerator and left the new refrigerator out in the cold in a stormy weather. Never buy appliances from BestBuy as their service is horrible!!!!!!
Saturday, August 27th 2005 2:26 PM
read FW threads often. didn't shopping there over three years. no plan to shopping. Amazon and Staples are my favorite.
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