Monday, September 13th 2004 3:28 PM
I bought a Lancome product from Scentiments.com. I've been using this product for years and bought from department store, for the first time I tried to buy it online because the attractive price and hoping this would be a positive experience. The online checking out wasn't bad, the product arrived promptly, everything seems great untill I saw the product. I'm pretty sure that's a Fake Lancome product. With comparing it to the real product from department store, tons of detailed differences on packaging. And texture and smell of if isn't right either when I examined further. When I called in, 'a reprensentitive' talked to me first telling me that she bought products from her sister, who worked at a department store. After I told her the detailed differences on the package and bottle, she changed her story to that she imported the products from France, so the product she sold to me is made in france instead of made in USA, which on the bottle from the department store, so the they have different packaging. After I told her the texture and smell isn't right, she reacts as opened product can't be returned. I happen to know french a little bit, so I go Lancome's French website to check the same product's image, it does look different from made in usa, but it looks nowhere closed to the FAKE Lancome I got from scentiments.com. There's not even an ingredients description on the bottle, which is a must-have on cosmetic packaging. As I complained furthur with the 'representitive', she let me hold a minute and came back to told me that all the cosmetic products are final from scentiments.com(which is different from what they stating on scentiments.com), I asked even the illegal fake products?, she just hang up on me.
For people never used the products and bought it for the first time from scentiments.com, they will be very happy without a comparison to the real brand name products, and majorly due to the 'nice' price. I'm suggesting that don't fall for the cheating prices, and FAKE cosmetic products might cause problems for your health.
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