they advertise a price yet ignore that when you select the item. And it is always HIGHER never in my favor.
ggrr8t -
Friday, October 9th 2009 9:05 PM
Their pricing is all over the place. They say 20% off all energy star appliance. I select only energy star appliances from drop down. Some on sale some not some 10% some 15 some 20% BUT ad sez ALL energy star 20 off. Same thing happened on Sundays FF VIP even was supposed to be 20% plus another 10% on a kenmore fridg. Never got the othe 10%. Now 10-9-09, they are overing free install on Kitchenaid dishwashers via rebat. Went thru ck out process, and Sears screw us again. It said are temporarily unable to handle your installation request. Please try again. No matter how many times I try same thing. HOW DO THEY GET AWAY WITH THI SBLATANT FALSE advertising? On top of thatthat say since its energy star it should have 20% off, only offered me 15% off. I called from 8 in morning till 8 in evening. every time they tell me they are trying to fix it, just like they said Sunday, when the addtnl 10% was not offered, and that was never fixed either. TO bad THE BBB Doesnt get them, for false and misleading ads
ejsboston1 -
Friday, September 18th 2009 11:29 AM
Sears and Sears.com is the worst retailer to deal with. DO NOT even think to engage in a purchase here!!!!! Run fast go now! I bought a 60" LG tv from them and it was defectrive. Its has been 10 days so far and all I am getting are lies and lip service! I have not bought from Sears in 30 years and NOW I know why. Eddie Lambert and the entire Sears Holdings Board should be totally ashamed of therecompany here. LIES LIES LIES from there blue Ribbon service ( (AKA presidents office customer service, if you get Chemon who answers the phone--hang up fast!). I will be returning this $2,000 television back to them today. I will never do business with a Sears holding company ever again. Adios
They do not know what CUSTOMER SERVICE is! They deserve to go out of business.
The founder os Sears is probably spinning in his grave. Such a total shame.
The customer is always right!!!!!!! basic cusotmer service 101.
I REPEAT DO NOT ENGAGE IN ANY PURCHASE FROM Sears OR Sears.COM-- YOU WILL REGRET IT AS I HAVE.
Purchased a $2000 refrigerator at Sears.com through FW. After completing purchase, the rebate was not recived. When we contacted FW to inquire, FW rep contacted Sears and then responded that FW rebate was denied since "another affiliate program was used". Since this was completely untrue, we insisted on further investigation and information. FW rep responded that, in essence, no other information is available and would not provide us with info to contact Sears directly - your outta luck. We certainly feel cheated, and are very disappointed that FW would not work on our behalf to get more information or hold Sears to be responsible for fulfilling their obligations.
iceangel -
Sunday, December 28th 2008 3:04 AM
Beware of incompetent appliance home delivery! Ordered a washer and the Mexicans delivering my washer brought rusty tools to unhook the old washer. Needless to say the guy struggled with his rusty tool for several minutes before I took matters into my own hands. I had to do it myself with my new tool. Took me all of 5-mins to unhook the old washer. I told the guys to wait, but since they didn't speak English, by the time I had the old one unhooked, the guys were no where to be found and my new washer was gone. So much for Sears delivering as promised and before Christmas. What was the $75 delivery/install/removal fee for again?? No amount of complaining and begging customer relations to have the guys come back that day helped; to deliver the gift by Christmas for my Mother. They insisted I would have to reschedule for 12/29, days later AND AFTER CHRISTMAS.
delayed -
Sunday, December 7th 2008 2:30 AM
Website shows a marked down price but places the full price on item when you place in cart. Still there when selecting check out. Cancelled transaction since I didn't want to deal with customer service for refund to discounted price. Keep your eyes open for this!!
My Sears orders status online was completed when they were cancelled. Did not find out until I emailed customer service to get the actual atatus.
Another Sears order status is in process even though I got it cancelled at the Sears store weeks ago and got my refund.
Another Sears order was charged to my card and I have no idea when I am ever going to get my items or if I have to drive to the Sears store to get my refund again.
zachunderwood -
Tuesday, August 5th 2008 9:11 PM
I think Sears.com must have hearing all the complaints made by the folks on this website. On Saturday night @ 10:00pm PST I ordered a Kenmore 24" wide dishwasher and said that I would like to receive it on Monday. Early Sunday morning, I happened to be reading the comments about Sears.com on FatWallet and nearly cancelled the ordered -- bad experience after bad experience. I called the customer service number to confirm that my order was being correctly processed. After 3 rings, a polite young lady assured me that "Yes, your order is being processed". Sure enough, Sunday night I received a phone call informing me that I would be receiving my dishwasher between 12:30 and 2:30 on Monday. At 1:47pm, the delivery truck came with my order! I installed the dishwasher and just love it. No complaints about Sears.com. Oh, and did I mention that they lowered the price on the dishwasher bt $55.00 from Saturday to Sunday. When I pointed that out to the customer serivce rep, they gladly refunded me the difference.
zzzsacguy -
Monday, August 4th 2008 4:54 AM
I ordered a Sony 52" LCD TV and checked availability, system said in stock for my zip code. Placed the order and printed the order confirmation. 2 days later they emailed to tell me there was too much demand and they were cancelling my order. They said that they hoped I enjoyed my online experience and please shop with them again. What a joke of a service team and what a horrible online system.
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(3.4 out of 10)
