Ratings
Overall Rating: 4 Stars (7.2 out of 10)

29 users have rated this store.


Overall Pre Order: 4 Stars  (7 out of 10)

  Pricing: 3 Stars  (4.8 out of 10)
Web Site Usability: 4 Stars  (7.7 out of 10)
Product Selection: 4 Stars  (7.6 out of 10)
Product Information: 5 Stars  (8 out of 10)


Overall Post Order: 4 Stars  (7.4 out of 10)

  Ease Of Order: 4 Stars  (7.7 out of 10)
Product Availability: 4 Stars  (7.7 out of 10)
Customer Support: 4 Stars  (7.5 out of 10)
Delivery: 4 Stars  (6.7 out of 10)


 Contact Information

Webpage: http://www.eddiebauer.com

Contact Information:

 
Email:

Web-Email Form
Voice Phone:

800-625-7935
Fax:

425-869-4629
Address:

P.O.Box 97000
Redmond, WA 98073-9700


 Most Recent User Comments

[Add Your Own Comment ]

zaftig - Tuesday, September 25th 2007 10:35 PM
Be careful about taxes when ordering. If you live in a state where there's no sales tax on apparel, they CANNOT charge tax on the shipping & handling. They've tried a couple of times.

76hhma - Sunday, December 26th 2004 3:12 PM
Good quality with good customer service.

pfiesty - Wednesday, November 12th 2003 4:02 PM
Eddie Bauer is a great company, with a stellar customer service department to back up high-quality products. I had a wheel break on my big duffel bag and I took it into a store; they looked it over and said they'd replace it. This was on an two-year-old item no longer made, so I got a new and improved version -- totally free. (I had just wanted the wheel fixed.)

I have never had a negative experience with them, and considering how much Eddie Bauer stuff is in my closet, that's saying a lot.

(Using Eddie Bauer Outlet is a terrific way to find deals, but the selection is extremely limited.)

BigThrust - Thursday, August 1st 2002 10:49 AM
I love Eddie Bauer clothes and I buy from them during good sales. the one thing I do not like is the $3.00 handling charge they tack on to each order.

kamaha - Thursday, April 4th 2002 9:19 AM
The things that keep me as a customer with EddieBauer.com are:

1. The constant availability of generous online coupons.

2. The quality of their merchandise. Although they are expensive, they often have sales and promotions.

3. The excellent customer service. I had a defective product, and the CS rep just told me to keep it and they would send a new one. It arrived within a week. I didn't have to go through the hassle of returning the item.

4. The fact that you can place an order from the direct-line phones in the B&M stores and not pay shipping even though it is shipped to your door. There is a $3 handling fee, though. You can use a coupon code when calling in an order.

5. They will honor the lowest price advertised on an item, whether it was found in the catalogue or online. When I ordered over the phone and the price was lower online, the CS rep just verified it and gave me the lower price.

6. The web site is very easy to use, and gives you a good idea of what the clothing looks like before you purchase.

I'd say my one main complaint is that they don't just take a coupon amount off your total then charge you the balance. Instead, they charge your CC the entire amount and then credit the coupon amount to your CC. I know some people have had problems with this, but I have always gotten my full coupon credited as soon as I was billed.


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