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 Ratings
Overall Rating: 4 Stars (7.4 out of 10)

382 users have rated this store.


Overall Pre Order: 4 Stars  (7.3 out of 10)

  Pricing: 4 Stars  (6.9 out of 10)
Web Site Usability: 4 Stars  (7.6 out of 10)
Product Selection: 4 Stars  (7.3 out of 10)
Product Information: 4 Stars  (7.3 out of 10)


Overall Post Order: 4 Stars  (7.6 out of 10)

  Ease Of Order: 4 Stars  (7.5 out of 10)
Product Availability: 4 Stars  (7.3 out of 10)
Customer Support: 4 Stars  (7.2 out of 10)
Delivery: 5 Stars  (8.3 out of 10)


 Contact Information

Webpage: http://www.staples.com

Contact Information:

 
Email:

support@orders.staples.com
Voice Phone:

800-378-2753
Address:

500 Staples Drive
Framingham MA 01702


 Most Recent User Comments

[Add Your Own Comment ]

notwithit - Friday, May 23rd 2008 10:29 AM
Luiglock your area's managers must have talked to each other and decided that they weren't selling anything without the plan. My store has NEVER told a customer they couldn't have a product because they wouldn't get the service plan.

I almost would guess that you were fibbing there.

luiglock - Wednesday, April 16th 2008 5:35 PM
I went to Staples store to buy a notebook computer that was on sale and was told they had none five minutes later another customer was sold the notebook computer i whanted i asked the manager why i was not allowed to buy it he said if i dont buy the service plan i cant buy the computer i then whent to a diferent Staples asked for the computer and told them i whanted the plan they got the computer out but when i was at the register i told them i changed my mind they told me sorry the werent allowed to sell that computer with out the plan as per the managers. good deals only if you buy the plan

ShaggyDan - Saturday, November 24th 2007 10:09 AM
Staples took my BF order and claimed it would be delivered on Wed. Even though I had been refreshing my browser until the deal went active at 6AM, they called two days later and said that the item was out of stock and I would not get it. The gave me an order confirmation, let all the BF deals go by while they had a hold on my credit card, and then canceled the deal two days later. This was supposed to be a wedding gift for my brother. I will never buy from the store again.

phil1024 - Wednesday, September 26th 2007 10:38 PM
area code 508 also applies to massachusetts

Frankyb - Monday, August 27th 2007 11:45 AM
The watchdogcatcher appears to be a Staples Employee. The telephone to Staples Corp. CS, 500 Staples Drive in Framingham, MA is in fact or was at the time of posting 508 253-3624.(Nial Hartnett)

Why would watchdogcatcher tell folks in is Canada???

Make the call and check it out or email for answers:

Ron.sargent@Staples.com

John.mahoney@Staples.com

mike.miles@Staples.com,

demos.parneros@Staples.com

THOMAS.STEMBERG@Staples.COM

nial.hartnett@Staples.com
Just the facts

Sarah6153 - Thursday, August 2nd 2007 6:12 PM
I used to be an employee but am not for a little while now, why?

watchdogcatcher - Tuesday, July 31st 2007 10:44 PM
Staples Rewards and the HP "exclusion"
mlmerriam is right. Do you want to know why? The 10% back on ink applies to ALL ink cartridges, but due to HP's relationship with Staples, the only people authorized to make any advertisements, promotions, etc involving HP products is--you guessed it. HP. Ever visit a website where it states "click here to see the sale price"? That's right. Marketing restrictions.

Th price match policy:
Okay people, listen up, because this is it:
When Staples price matches anything, they take into consideration:
Staples: Cost, shipping cost if any, instant savings, easy rebates and mail in (manufacturer) rebates
-versus-
THE COMPETITOR: Cost, shipping cost for getting the product to you in the SAME timeframe as Staples does, instant savings, are they authorized by the manufacturer to resell the product? (Do they get the stock direct from HP or buy tons from Circuit City and resell it at a lower rate?)

You will NEVER find any price matching company that will include the competitor's rebates/mail in rebates and that's why their policy has changed to match it.

Also, if you plan on calling the below telephone # to voice your complaints, enjoy that $5000 phone bill. Area code 508 is in Sascatchewan, Canada.

phortyzz - Monday, June 18th 2007 5:19 PM
anyone a Staples employee?

mlmerriam - Wednesday, May 16th 2007 4:42 PM
You are wrong about the Staples rewards program. They do reward you for ALL of your ink purchases. Quit whinning, ALL stores have "stipulations"

Frankyb - Sunday, April 1st 2007 1:13 PM
Staples REWARDS MEMBERS HERE IS THE DIRECT TELEPHONE NUMBER FOR:

Nial J. Hartnett
Supervisor
Staples, Inc.
Executive Customer Relations

YOU CAN REACH HIM BY EMAIL OR DIRECT TELEPHONE WITH YOUR COMPLAINTS.

NIAL.HARTNETT@Staples.COM

(508) 253-3624

Staples NEEDS TO HEAR YOUR VOICE CALL TODAY.

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