Ratings
Overall Rating: 4 Stars (7 out of 10)

10 users have rated this store.


Overall Pre Order: 4 Stars  (7.1 out of 10)

  Pricing: 5 Stars  (8.2 out of 10)
Web Site Usability: 4 Stars  (6.3 out of 10)
Product Selection: 4 Stars  (7.2 out of 10)
Product Information: 4 Stars  (6.6 out of 10)


Overall Post Order: 4 Stars  (6.9 out of 10)

  Ease Of Order: 4 Stars  (6.8 out of 10)
Product Availability: 5 Stars  (8.2 out of 10)
Customer Support: 3 Stars  (4.3 out of 10)
Delivery: 4 Stars  (7 out of 10)


 Contact Information

Webpage: http://www.audible.com

Contact Information:

 
Email:

customer_service@audible.com
Voice Phone:

888-283-5051(USA & Canada)
973- 890-4070 (International)
Monday-Friday 10:00AM to 8:00PM
Address:

65 Willowbrook Blvd.
3rd Flr.
Wayne, NJ 07470


 Most Recent User Comments

[Add Your Own Comment ]

NiceGuyMike - Wednesday, August 20th 2008 4:30 PM
I got my folks an Audible membership because one of my parents isn't really able to see, but loves books. They are thrilled to death, and have a lot of fun every month picking out their books. They have an iPod and have no trouble whatsoever. The ability to load the book up to three times has been helpful for them, too. Haven't needed any customer service because nothing has gone wrong, so I can't comment on that.

stefn - Friday, April 11th 2008 1:46 PM
When I search without logging in, I get more offerings than when I search as a subscriber. Try "Sansom," for example. I was not aware that subscribers are offered a smaller catalog.

anitag2 - Thursday, November 15th 2007 10:05 PM
I have been a member for years, I have had only a few problems which they fixed...my mother and I love audible!

Bryanf - Wednesday, October 18th 2006 7:04 PM
These guys are pretty decent but if they had some real competition they would be great

littlelan1 - Sunday, March 12th 2006 5:03 PM
I have nothing but high praises for Audible. A GREAT selecting of books to choose from, different payment plans to address a variety of membership needs, and a very large list of players that are compatible with the program (Yes, I confirmed my player was on the list before choosing a plan). I also had no problems at all with customer service or techinal support. I even got someone to access my system to help address an issue with the program using Win XP. I guess all the problems of old have been addressed. Audible is simply great!

janesdtr - Wednesday, December 21st 2005 12:56 PM
When Audible works, it's terrific, but when anything goes awry (software, device, or account/billing problems), Audible is simply not there for you. Emails are not answered. You can wait for over an hour to talk to someone and they will take another hour of your time to resolve your issue. I so wish there were another good service, with good selection out there.

NoMorePay - Tuesday, September 27th 2005 11:49 PM
I have a very different experience than the others here apparently - but I have never needed to contact audible for anything.

I started my subscription, kept it a few months and then cancelled. No problems at all.

I have a compadible player that was on their list - I checked before I subscribed. If you don't like their format their are ways around this on google but I haven't seen are reason if you make sure you equipment works with their service.

SleepyJezze - Friday, July 22nd 2005 1:16 PM
Oh it sounds great. And I really love audiobooks for travel. But have a problem whether it is downloading, wanting a refund, wanting to end your subscription, or dealing with a malfunctioning MP3 player they sent to you, THEY will NOT respond. Send multiple emails...get computer generated resonses sending you to the FAQ. Oh, that was sooooo helpful. Try to get them to call you back...don't hold your breath. Here is something to try...GOOGLE Audible.com and complaints...you will be amazed....Don't waste your money. Not until they clean up their mess.

Starshadow - Friday, September 20th 2002 6:17 AM
I'm really unhappy with the service I've gotten from them. I got one of their players, an Otis machine, and it would not configure nor read to their software. I think it's defective. There is NO customer service. None. If you email them, you'll get a prompt 'bot response, and you'll be thinking you've got it made--but the next response, which asks questions and directs you to the website is the closest you'll get to help. Answer these questions and you'll generate an endless flurry of "I'm sorry, your response did not process correctly" mails. Try calling the toll free number--only during business hours at their time zone--and you'll be put on hold forever. Try making complaints--no response.

I would avoid audible like the plague. The only way I can get them to stop the membership at this point is to put a stop payment on my automatic payments---which will cost me 25 bucks. I'm going to do it, but I doubt I'll see one penny of what's been lost to me returned.

I do have a defective player out of the deal. I won't return it without a tracking number and an assurance of reimbursement.

BigOldDaddy - Tuesday, June 25th 2002 2:50 PM
For a service so universally praised by the media types (ZDnet, etc.) this sure is an underwhelming shopping experience. They have an amazing selection of books but have a couple of huge buts. The selection is great BUT you are limited to using their proprietary format. In other words you can only go mobile if your player is supported by Audible. Some are, most aren't. They support CD burning your selection BUT you can't burn it as an MP3, only in their own format which means that while the book you download is only 35 MB, it will take around 7 CDs using Audible's Manager. Finally, they have a whole mess of ongoing promotions BUT God help you if you need service. It appears they spent all their money on aquiring titles and didn't spend dime 1 on customer service. It's probably worth it if you use the sevice and accept one of their promotions including a free Audible-designed with a year contract but if you have your own player I'd avoid it.


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