Wednesday, September 19th 2012 7:08 PM
I had a terrible first experience. Cannot get them to answer the phone, open a chat (waited over 15 minutes), answer an email, or even acknowledge the email. Cannot open an account online. I need a RMS number to return the first and only item I will ever buy from this site. Cannot understand the good reviews here unless they are done by Backcountry employees under duress. Worst website I have encountered in recent memory. Would not answer their sales line or customer service line in the afternoon. I have now been waiting 26 minutes for a chat. Never again.
Tuesday, April 20th 2010 3:38 PM
Backcountry has great service. They ship so fast -- even within the same day. Return policy is great, and their prices and selection are wonderful too. I've ordered from them several times in the last 3 years and the service has always been top notch.
Saturday, September 12th 2009 11:53 AM
With good selection, great prices (especially at outlet, might have to do some searching but great deals are abound), and perfect customer service, BackCountry.com is pretty much the best online retailer of outdoor goods.
Friday, February 1st 2008 11:55 AM
They shipped the wrong item twice, but bent over backwards to make it right and even gave me a great discount to keep my business. Great service and amazing prices in the Outlet section.
Tuesday, November 27th 2007 3:35 AM
Great service! Shipping within 1 business day, good return policy. Shipping is so easy at BackCountry.com!
Monday, November 27th 2006 9:16 PM
Shipping is very fast. I ordered a jacket in the evening and the following morning, I received notification that it was ready to ship. I received the package in less than 3 days. Shipping was free!
Wednesday, November 8th 2006 12:25 AM
Wonderful service, helpful staff, great return policy. I purchased a jacket for my son just a few days before he came home for a visit, and they threw in free express shipping without my asking when I told them it was a gift. My only regret is that I made the large ticket purchase before I know about fatwallet.com!
Thursday, September 23rd 2004 2:15 PM
BackCountry.com's service is really good. I was supposed to get a free gift w/ my purchase, it didn't prompt on the time of purchase, so I called them, and they are sending it now! Their service is most excellent!
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