Ratings
Overall Rating: 4 Stars (6.1 out of 10)

1 user has rated this store.


Overall Pre Order: 3 Stars  (5.8 out of 10)

  Pricing: 2 Stars  (2 out of 10)
Web Site Usability: 4 Stars  (6 out of 10)
Product Selection: 5 Stars  (9 out of 10)
Product Information: 4 Stars  (6 out of 10)


Overall Post Order: 4 Stars  (6.5 out of 10)

  Ease Of Order: 5 Stars  (9 out of 10)
Product Availability: 5 Stars  (9 out of 10)
Customer Support: 0 Stars  (0 out of 10)
Delivery: 5 Stars  (8 out of 10)


 Contact Information

Webpage: http://www.rosettastone.com

Contact Information:

 
Email:

Web-Email Form
Voice Phone:

800-788-0822
Fax:

540-432-0953
Address:

Fairfield Language Technologies
135 West Market Street
Harrisonburg, VA 22801


 Most Recent User Comments

[Add Your Own Comment ]

williamsl - Wednesday, August 17th 2005 8:31 PM
An update to my previous comments : The investigation by fatwallet.com has now changed to approved in my account. It took at least 7 months for Rosetta Stone to respond to this. So I guess this company will pay, but you gotta hound them.

williamsl - Saturday, April 2nd 2005 9:52 AM
I think they make a good product for language learning, but it's a little on the expensive side. They processed and shipped the order very quickly. It arrived as described. They do have working demo on their web site so you can try out the product before you buy it.

Their customer service is horrible. I have asked them several questions, several times via e-mail about future products and they never answer me. I find this strange especially since I'm a paying customer.

Rosetta Stone also did not give me the Cash Back rebate that I should have earned via fatwallet.com. It has been in my account as "investigating" for over 5 months. I don't think this is fatwallet.com's fault. Based on my contact with Rosetta Stone, I assume that this company is ignoring fatwallet.


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