Ratings
Overall Rating: 3 Stars (5.4 out of 10)

3 users have rated this store.


Overall Pre Order: 3 Stars  (5.9 out of 10)

  Pricing: 5 Stars  (9.5 out of 10)
Web Site Usability: 4 Stars  (6 out of 10)
Product Selection: 3 Stars  (5.7 out of 10)
Product Information: 3 Stars  (5.7 out of 10)


Overall Post Order: 3 Stars  (4.9 out of 10)

  Ease Of Order: 3 Stars  (5 out of 10)
Product Availability: 3 Stars  (4.5 out of 10)
Customer Support: 3 Stars  (5 out of 10)
Delivery: 3 Stars  (5 out of 10)


 Contact Information

Webpage: http://www.usbmall.com

Contact Information:

 
Email:

Web-Email Form
Voice Phone:

425-251-9400
(9am - 5pm PST)
Fax:

(425) 251-9401
Address:

18034 72nd ave South
Kent, WA 98032


 Most Recent User Comments

[Add Your Own Comment ]

Clint1 - Friday, October 8th 2010 4:17 AM
I don't see how to "Edit" a previous review here so I have to add it this way....

More: 5+ days have passed, my order STILL says "Pending". I found another email address for them and it too is bouncing back "mailbox full"! (Even I have unlimited storage on My Domain email addresses! So just how amateur can these people be???)

It gets even worse; I just realized their SSL certificate is invalid! It expired (get this) 1-21-2008, almost THREE YEARS ago! So they are "harvesting" credit card #'s via an invalid security certificate!

Clint1 - Thursday, October 7th 2010 5:12 AM
I placed an order with them four days ago (and counting), and the order still shows "Pending", with no other info available. That is, WHEN you can get to their site! For at least that I know of, 4 days (and counting) their homepage has been gone, few of their webpages even work (errors are "system" errors and SQL database errors), and just plain bad links throughout their site. Also all the links in their order confirmation emails don't work!

Furthermore, the email address they give at their website and in their emails, is bouncing back "mailbox full"! What kind of fly-by-night company has an inbox limit!!?!

When you try an email them from their website form, that too doesn't work! Clicking the Submit button results in:

"Need help?

Unable to send email message. Please check your store email settings."

The "BBB" seal image on their webpages is bogus, when clicking it the BBB page says they are not a member.

Now I have customers waiting because I'm still waiting on my order with USBMall to ship. The product I ordered still shows "IN STOCK", but I get the feeling that too is invalid and they are just stalling.

This company seems to have serious problems.

If my order has shipped I will gladly update this review to reflect that.


TRUSTe online privacy certification

While FatWallet makes every effort to post correct information, offers are subject to change without notice.
Some exclusions may apply based upon merchant policies.
© 1999-2014