I would never use sprint - my son had to call home collect from Ohio to Michigan and they charged $ 9.60 for a TWO minute call. I will avoid all areas of SPRINT business.
Thursday, November 28th 2002 10:48 AM
Sprint's offers are excellent and when you team them up with the PCS plan where you get 50 free minutes of long distance and no $4.95 - $8.00 monthly charge for using Sprint = great savings. I like the online bill paying of both bills. Makes it very easy to pay my bill. I like viewing my statements for both on line and not doing the paper mailing of a statement - less mail to go through and deal with.
I have only had excellent customer service experiences with them for the last 3 years.
Excellent Rating - winner THE CUSTOMER
Thursday, August 15th 2002 8:37 AM
I have tried a number of long distance companies over the years but never Sprint. The reason is because I tried Sprint once in college and the customer service was so unsatisfactory that it made a lasting impression. They attempted to bill me for a lengthy period of time for someone else's phone number and no amount of calls could fix the problem.
Flash forward to the recent present. I gave Sprint another shot because of a fantastic frequent flyer offer. I immediately had problems getting the proper credits. Eventually, I wrote to the CEO of Sprint because customer service was clearly incapable of fixing the problem.
This is the first time in my life that writing to the CEO of a company did not result in resolution. Despite many promises over many months the problem continued. I finally became so stressed over having to continue to fight with them that I quit.
Number of times in my life I gave up on a situation where a company was clearly in the wrong: 1
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