Thursday, February 28th 2013 10:30 PM
I loved using Amazon, until an issue came up and Amazon's customer service was horrible. The cherry on the cake was a rude and accusing email from an unnamed "customer service rep" after my Amazon Prime account was terminated without refund with no proof of wrongdoing on my part. Even after I explained my purchases (a ridiculous thing to have to do in the first place), Amazon refused to reinstate my Prime account. Needless to say, despite spending tens of thousands of dollars on Amazon in the past, Whenever possible I will be taking my business elsewhere from now on.
Tuesday, February 23rd 2010 10:15 PM
Greatest etailer on the planet as far as I'm concerned. No other online seller does so much to innovate and improve the simple process of buying and selling. For instance, they've recently expanded their Amazon Payments service and appear to be trying to establish a foothold in the monopolistic electronic payments business that Visa and Mastercard have locked down. Sellers know credit card fees are ridiculous (usually 3.5%-5% of a sale) and it'd be nice if competition could bring those charges down. Competition would obviously translate into lower prices for us.
They always have a huge selection and have allowed regular people (us) to sell through their store for a reasonable fee (more reasonable than eBay at least). Between Amazon and their 3rd party sellers, I find Amazon usually has the best prices overall with the possible exception of Newegg for electronic/computer items only.
People complain about the (recent) influx of retarded reviewers who clutter up Amazon's customer review section (i.e. the famed eBay feedback on Amazon) yet I trust the combined Amazon feedback over anything else; frankly even more than Consumer Reports. It makes a huge difference in my decision to buy an item. Amazon customers have saved me from buying a lot of junk.
If I'm patient and wait to combine small items like books and cd's until the bill is over $25 I can get free 5-7 day shipping. This model Amazon started with and it's been so successful that recently others have started copying their idea. I have a tough time getting myself to pay $79 for their "Prime" shipping program but if I ran the numbers I most likely would come out ahead.
There's very little I can complain about. The only area that causes concern is they seem to be slipping into the area where they are attempting to charge restocking fees for returns. I hope that ends because that is also a big factor on the decision to buy from them. It's also sometimes confusing to figure out exactly how to process returns for people returning items for the first time, however the recent addition of the clearly marked "Your Orders" button is making it more of a step-by-step process. Minor gripes, though.
Amazon is the best. Newegg is probably comparable for computer and electronic items but as an overall seller Amazon is light years ahead of everyone else.
I'm selling my book collection onAmazon and people always act so surprised when they receive my orders.. I get so many thank you emails for the quality of my packing and my notes. People seem so shocked that a seller would treat their purchases nicely. Amazon sellers are just an impersonal lot, as a rule, I'd guess.
Sunday, December 28th 2008 3:28 AM
Standard shipping took nearly 3-weeks for items ordered directly from Amazon. Is that normal?? No indication at their website that the items were backordered or out of stock. I did all of my Christmas shopping online and out of all of the online retailers I shopped from (Sears, Macys, Boscovs, Sony, Benefits, Alloy and Overstock) Amazon took BY FAR THE LONGEST TO SHIP out my items. Will not shop at Amazon again 4-weeks prior to Christmas. They were clearly either understaffed or drop shipping items they had to order from the publisher.
Tuesday, August 5th 2008 12:45 PM
I love Amazon. I can always count on them for reasonably priced items (although not always the lowest price) without trying to scam me. If I can find an item for a comparable price at Amazon, I will buy it, even if it's not the cheapest.
Agree about the merchants though - I've had issues purchasing from them before. I try to avoid them if possible and purchase directly from Amazon.
Monday, July 28th 2008 2:53 PM
I would avoid using other merchants on Amazon.com There is absolutely no communication. I recently tried to purchase a pair of shoes at a Merchant on Amazaon. Their computerized inventory was horrible. It over a week and i havnt received by gift certificate back. Amazon doesnt know what the merchants are doing and the merchants dont know what the heck Amazon is doin either.
Friday, December 28th 2007 6:09 AM
Ever since they screwed me up on Black Friday I swear not to buy and deal with Amazon anymore. I tried to buy a Logitech mouse for a good price and a few days later Amazon said they "wrongly" price that mouse and need to pay the "actual" price. Shoot! Black Friday means you get bargain price.
Thursday, December 20th 2007 9:52 AM
I purchased a basketball hoop at a great price and it was delivered to me in two days by Fed-Ex ground. My experience was a perfect ten.
Friday, October 26th 2007 5:47 PM
I ordered few books for my friend in a different state. The USPS tracking said that it delivered but my friend did not receive the package. How do I go about to tell Amazon and request a new shipment.
Wednesday, September 5th 2007 8:16 PM
I agree with everyone here that amazons customer service is much worse now. Especially the philipines center is horrible. I have stopped calling in the evening to skip that center and am now calling late night to get the Indian call center which is much more professional. Daytime CS is also variable now. Used to be excellent.
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