They sent me the wrong watch (not as pictured on the website) and they made me pay for return shipping even though it was their mistake. They eventually refunded my credit card (although not for the $15 I paid to have it shipped back to them), but overall this was a very bad experience. Until they sync their website images with the actual product images they ship, I cannot recommend them as a retailer.
Friday, January 12th 2007 9:45 AM
I've used Ashford.com in the past and always had a great experience. This time, however, they shipped a broken Bulova watch (was supposed to be a Christmas gift, so I had to scramble at the last minute to get something else). I emailed customer service three times and didn't get a response. I found the packing receipt and noticed it said "no returns will be accepted." The return instructions on the back were crossed off with pen. It's not worth the hassle to deal with Ashford.com at this point, so I'll be taking the watch to a jeweler to see if they can fix it. And I will never shop at Ashford again.
Monday, June 7th 2004 2:49 PM
I recently purchased a Prada handbag from ashford and am satisfied with the product. Item shipped when it said it would be shipped. However, having purchased a wallet from them previously, their prices are competitive but there seems to be a catch: I'm not sure if their handbags are more "outlet" type items and that is why they sell them at competitive prices. The Prada logo on my wallet is slightly off center, similar to ones I saw at an Off Saks Fifth Store (outlet of Saks Fifth avenue) in my area. The logo in my handbag was also a bit off center but I do not doubt the authenticity of their goods. Go ahead and buy from ashford but be warned that the products may not be in the most perfect conditions. You get what you pay for.
Monday, August 26th 2002 12:06 PM
Item came quickly and NICELY packaged. I would recommend them to anyone. On occasion, they'll have nice coupon codes you can use to lower the cost of your purchase since their prices tend to be on the high side.
Wednesday, August 14th 2002 11:00 PM
I made a purchase once at ashford. Maybe it's just the type of product, but the item always seems to look nicer than it actually is.. I purchased a locket necklace but there was not enough description to tell me how big it was..when I got it..it look likt one of Mr. T's jewelery. I had to return it..=(..The CS was great though and the wrapping was excellent.
Friday, April 19th 2002 9:01 PM
I've always been very pleased with ashford. Their prices are competitive, additional coupon codes are abundant, and their service, shipping, and wrapping are perfect. I just ordered an Ebel watch, and with the additional 15% off code, it was over 50% off of retail. I shopped very hard for it, and ashford was hands down the most reasonable. The watch arrived beautifully wrapped, overnight. It's an excellent company. In addition, they respond very quickly to inquiries and often can special order watches that are not found on the web site. I'm very impressed by them.
Tuesday, April 9th 2002 12:51 PM
I purchased a 1ct diamond from ashford. Thanks to FW, I got a whopping $1200 off their price(which was already competitive). the discount was limited to $500, but their CS admitted that there was an error in their part for discounting over $500, so they gave me the full discount. the diamond arrived in Fedex with everything I asked for, including special requests. Sweet place!
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