I wasn't sure if i was going to place my order or not through BabyAge.com b/c of the terrible reviews, but i took a chance anyway. the price was unbeatable ($100 or more lower than anyone else and only $7.99 shipping compared to $49 and up everywhere else i looked). I ordered a shermag glider and the item went onsale a few days after i ordered it for $60 cheaper than i bought if for. i called and was able to get the difference back with no problems which made me very happy. the customer service rep that i spoke with was so nice. i spoke with a total of 3 reps before and after placing my order and all were really nice. with the last girl that i talked to, i told her that i didn't understand why they had such bad reviews for their customer service when the three people that i talked to were so nice. she stated that they did have issues before but that everyone had recently been fired and all new staff had been brought in. i guess the big wigs were reading these reviews and decided to take some action. anyway, my glider arrived the very week after i ordered it and it was in perfect shape. it actually shipped earlier than i was told. and i was sent a tracking number. the packaging was excellent and there is no damage at all to the glider. i am very pleased and will be ordering from them again in the future.
Monday, January 7th 2008 5:06 PM
I ordered a table and chair set for my toddler son a month ago. They sent me a chair that was defective. I've been trying to get a hold of them for a month now. I've emailed them using their system. I've called them over 10 times, at no time did a person actually answer the phone. A couple times, the message said that they were closed during normal business hours. After a long wait they give you no option but to leave a message. I've left 3. I've heard no response. The prices here are great, but their customer service is terrible! I am willing to pay more and shop somewhere else. I will never purchase from them again. Are they out of business?
Friday, December 14th 2007 4:26 PM
I order the Little Tikes 8x8 Bouncer on 12/7 as a Christmas present. When I placed the order it was shown in stock and shipped within 72 hours. I called 3 days later because it still has not shipped, and was told they just received some and should be shipped soon. 2 more days later I called and was told the item is in back ordered. They will not do any expedite shipping even if the item comes in later. Even as I was told the item is back ordered, it is still showing in stock in their web page. I canceled my order, and found out they already charged my credit card, even they do not have it in stock for shipping. Horrible customer service.
Monday, August 20th 2007 1:06 PM
Ordered from them before, but will never order from them again regardless of price. IF they actually ship my carseat when they said it's "scheduled" to ship, it will have been 9 days from the day I ordered an IN STOCK item. I get quicker shipping from even the worst schmucks on eBay.
Tuesday, February 27th 2007 2:16 PM
Wow! Matilda is on a roll! She just hung up on me as well! I have been waiting since the end of November 06 for my order and, of course, my credit card was charged! They told me the order had shipped every time I called. It has been over 3 months! Still no merchandise. I want to file a complaint with the BBB but not sure what state BabyAge is in? Anyone know?? BUYERS BEWARE OF BabyAge! Zero customer service!!!
Wednesday, February 21st 2007 2:41 PM
Well, I see from the post from auntieem06 on 2/5/07 that I'm not the only one BabyAge customer service manager Matilda hung up on. I concur, she was rude and her only recourse was to hang up on me and cancel my order.
DO NOT ORDER FROM THESE JOKERS. You have been warned.
Wednesday, February 21st 2007 2:36 PM
I told them I needed this order for a trip and it wsa time sensitive. I was promised shipment within two days. They charged my card and did not ship as promised. I asked why they did not warn me. The Manager of Customer Service, Matilda, said, "Don't you watch the news?" Well apparently PA had a snowstorm that week and that's what delayed them. Somehow she expected me to follow the weather reports from their state and reason out the order was going to be delayed. When I complained and asked for when it actually was going to ship, she hung up on me and cancelled the order without my permission. That's what they consider customer service. Better pray there's nothing wrong with your order or you get to deal with their idea of "customer service."
Monday, February 5th 2007 3:01 PM
I purchased a "Leap Froggie Armchair" (item #4003CH) from www.BabyAge.com on 1/17/07, order number 476935. What arrived on 1/23/07 was a plain white armchair. I called to complain on 1/24/07 at 9am. I was told that the "Froggie" part of the chair was a slipcover that was sold separately for around $20. Nowhere on their site, http://www.BabyAge.com/products/4003ch_kids_line_leap_froggie_arm_chair.htm?productid=29249, does it say that. My packing slip says "Leap Froggie Armchair" I've gone back to the site and I can not find where to buy this slipcover. The chair in the picture has frogs on it and yellow and blue patterns which is false advertising. I eventually, after calling three times, got to talk to a woman named Matilda. She told me that they were "bending over backwards" by agreeing to send me the slipcover at no charge. That's not true, I purchased a chair with frogs on it all they are doing is sending me what I paid for. The company has flatly refused to send it to me in any expedited way, this problem is their fault and I felt that they needed to make good on their advertising, I should have all of what I bought and it's their responsibility to get it to me in a timely manner. The representative I was transferred to, Matilda, was quite rude to me. She refused to transfer me to her supervisor when she refused to ship the piece they left out of my order in a timely manner. She refused to tell me the name of her supervisor so that I could call back and be transferred from someone else. She also told me I was being irrational, I don't appreciate being insulted and it is not irrational to think that when you purchase something from a company that you should receive the entire item. Then she hung up on me. The customer service policies of this company need o be looked into, it's never a good business practice to insult your customer.
Wednesday, January 24th 2007 10:13 AM
Placed two different orders with them so far...a high end high chair (at a price no one else could touch) and an all wood changing table. Both arrived quickly and in great shape.
Monday, November 20th 2006 7:43 AM
Better not look for this Baby Age. I had very bad experience with their CSR. I bought an Infant car seat for my baby. I received the shipment very lately. As I already have stroller and placed this order for my second baby, thought of using both. When place the car seat on stroller its not fit properly. Then I contacted their CSR, wants to return it. First time they said, in a couple of days time they will send an e-mail with return authorisation #. I didn't received it till 4th day. Then I called them (5 trail) I got CSR online, she told me that they won't take baby goods back. I have no option to use both. Please don't go for them.
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