Ratings
Overall Rating: 4 Stars (7.5 out of 10)

41 users have rated this store.


Overall Pre Order: 4 Stars  (7.3 out of 10)

  Pricing: 4 Stars  (6.1 out of 10)
Web Site Usability: 4 Stars  (7.2 out of 10)
Product Selection: 5 Stars  (8.2 out of 10)
Product Information: 4 Stars  (7.8 out of 10)


Overall Post Order: 4 Stars  (7.7 out of 10)

  Ease Of Order: 4 Stars  (7.8 out of 10)
Product Availability: 4 Stars  (8 out of 10)
Customer Support: 4 Stars  (6.9 out of 10)
Delivery: 4 Stars  (7.5 out of 10)


 Contact Information

Webpage: http://www.barnesandnoble.com

Contact Information:

 
Email:

Web-Email Form
Voice Phone:

800-843-2665
Address:

12660 Old Virginia Rd.
Reno, NV 89511


 Most Recent User Comments

[Add Your Own Comment ]

Krillin - Saturday, November 29th 2008 2:24 PM
I was pleasantly surprised to find that they give Cash Back for used book purchases.

tjoeng - Monday, February 11th 2008 3:25 PM
i feel barnesnobles.com did a very good job, every transaction i had is very satisfying. keep it up.

gavnone - Tuesday, January 1st 2008 12:24 AM
My experience with BarnesandNoble.com was excellent. I was able to order the "book on CD" that I wanted both quickly and easily, plus having a Barnes and Noble member card gave me a discounted price. I also found the shipping charge to be extremely reasonable, and I look forward to receiving my "book on CD" with a few days.

timequaker - Sunday, December 16th 2007 1:17 PM
Often the prices listed on BN.com are higher than Amazon's unless you have the BN member card. However, the free shipping option is much faster than on Amazon (who often delay actually shipping the product for 3-4 days with their free shipping option)

76hhma - Saturday, January 22nd 2005 5:03 PM
Not the cheapest in book orders, and real slow in shipping.

Mikul - Tuesday, December 21st 2004 3:12 PM
Barnes And Nobel.com (BN) has some great deals. I ordered “The Complete Cartoons of The New Yorker” on December 14, 2004, and received it on Dec 20, 2004. The total was $36.00 (40% off cover price), and because my order was over $25, I got free shipping. This book goes for about $43 in Barnes and Nobel at a brick and mortar store. If I wanted to order the book from Amazon, they would have charged the same price, but would only ship it after the holidays if I wanted free shipping. So I placed it with BN.com and the book was shipped with 3-Day Delivery with UPS. This is a 10 pound book, and I was surprised they actually sent it that way. BN.com didn’t even charge me tax, even though they have a store a couple blocks away from me. I will use BN.com again in the future! Don't forget to use FatCash, as I received $1.44 back from this purchase.

TYTBUDGET - Tuesday, February 10th 2004 12:04 PM
BARNES & NOBLE has outstanding selection — selection that beats the socks off of Amazon (increasingly Jack-Of-All-Trades/Master-of-None imo).

Their bargain books section offers so consistently outstanding a selection it shames every other bookstore I've shopped at — more importantly, while other bookstores selling "Remaindered" (Publisher's overstocks) titles typically sell the hardcover book mutilated with some form of black ink on the page edges (to denote its Remainder status) you can find the very same Remaindered hardcover title at BARNES & NOBLE, perfect, unmarked, unblemished, and tight for usually the same amount of money or less + free shipping (over $25).

The downside is that for Non-Remaindered titles (new releases, stock titles that are never Remaindered etc.) their prices are HIGH. Often the title is not discounted at all, or as little as 5%. Your remedy? FAT CASH + A COUPON + TITLE(S) FROM THE BARGAIN BIN and you're guaranteed to come out ahead.

One other thing: Don't be bashful about viewing some of the 9.99 titles in the Bargain Bin. Every now and then you can find 35.00+ LIST titles that land in the 9.99-and-up section in perfect condition. Two such $35-List titles that I scored were SHAKESPEARE: THE INVENTION OF THE HUMAN (Harold Bloom's masterpiece) and THE ULTIMATE JACK THE RIPPER COMPANION (Carroll & Graf). When you see these goodies ACT IMMEDIATELY because they are typically offered for only a week or two before being yanked.

Enjoy!

TYTIE
(A voracious reader)

pfiesty - Tuesday, November 25th 2003 2:16 PM
I've found the prices to be excellent. I purchased three books and a DVD set for holiday gifts; I shopped around at a number of stores and Web sites and found the best price on all four at Barnes & Noble. I took advantage of a free shipping offer to treat myself to gift wrapping ($5 for all items in an order).

Everything arrived promptly, and the wrapping looks great. They even included gift receipts if recipients want to return items without hurting my feelings. So with a FW CashBack bonus, free shipping, and inexpensive gift wrapping, I feel pretty good about that batch of holiday shopping.

sknott - Monday, January 6th 2003 11:31 AM
I seem to see a lot of delay after ordering an item. I only buy items which are in stock, usually saying 'ships in 24 hours' and still they take 3 days to a week just to ship.
On several orders, I called them and their csr don't have a clue. They can't tell you why things don't ship, or they just hang up on you.

Bad Customer Service

Razorcat - Friday, November 8th 2002 2:00 PM
Some of the stuff that I buy is about the same price as Amazon. Because of this, I choose Barnes Noble mainly because of FatCash's Cash Back. Gives me more of an incentive to get it.

I'm waiting for two CD's to come. And then waiting for them to credit it to FatCash.

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