Tuesday, December 21st 2004 1:26 AM
I placed one order and am EXTREMELY disappointed. I received a coupon for a free photo mug (+ $6.99 shipping, of course), so I thought I'd try out the service. Though the website says 3-5 days for shipping, it took almost 10 days to receive the order. <br>Major problem: I received someone else's personalized mug! It was disturbing to consider that there may be some stranger out there with MY personalized mug. I contacted customer service right away. She apologized profusely and promised the correct mug would be sent express. That was 10 days ago. I have yet to receive any kind of confirmation, even after I sent several more emails. This was supposed to be a Christmas gift, and I thought placing an order on Nov. 24 should ensure delivery in time...I may be been mistaken!
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