Ratings
Overall Rating: 3 Stars (5.2 out of 10)

33 users have rated this store.


Overall Pre Order: 3 Stars  (5.8 out of 10)

  Pricing: 4 Stars  (7 out of 10)
Web Site Usability: 3 Stars  (5.3 out of 10)
Product Selection: 3 Stars  (5.8 out of 10)
Product Information: 3 Stars  (5.4 out of 10)


Overall Post Order: 3 Stars  (4.7 out of 10)

  Ease Of Order: 3 Stars  (4.5 out of 10)
Product Availability: 3 Stars  (5.1 out of 10)
Customer Support: 3 Stars  (4.2 out of 10)
Delivery: 3 Stars  (4.9 out of 10)


 Contact Information

Webpage: http://amatteroffax.com/

Contact Information:

 
Voice Phone:

973-482-3700
Address:

105 Harrison Avenue
Harrison, NJ 07029


 Most Recent User Comments

[Add Your Own Comment ]

mogilevsky - Thursday, November 14th 2013 9:43 AM
Newer buy from this site,because they don't have merchandise but charging money and it is problem to get money back. In total the worst site I met.

nqwium - Sunday, November 10th 2013 7:26 PM
Only 2d time I've used website. Very user friendly. Called to ensure my info was correct. Customer service excellent: no waiting and representative very clear in his explanation.

hudycats - Monday, November 4th 2013 8:50 AM
Web site was easy to navigate and order processed in a timely manner. Also received on time

xlam - Thursday, October 31st 2013 12:43 PM
Great service and great prices. Very happy with the order. They phoned and asked if my service was adequate. It was more than adequate, it was outstanding. No issues. Would use again"

rix4074 - Sunday, October 27th 2013 8:17 AM
the tv lamp I ordered was a great fit! they were very helpful and patient in directing me to the correct product.

raychelhiggs - Friday, October 25th 2013 10:25 AM
I ordered 2 "brand new HP combo pk cartridges" (their web site description), but I received 4 individual, re-manufactured cartridges made from Mexico, which didn't work. When I tried to return them I never got anyone to answer their phone and they didn't reply to e-mails. I went through the return process on their web site, but was informed I need an RMA #, which I was never given. In addition, the return policy states that they don't even accept the return of ink jet cartridges. They also require that returns be NOT sent by USPS, even though they sent them to me by USPS.
This company is a complete rip-off and should be avoided at all costs.

rivkasharaby - Monday, July 29th 2013 12:19 AM
A matter of fax is reliable and the prices are competitive. Would reccomend them to everyone.

malkyphant - Tuesday, July 16th 2013 12:38 PM
good prices. quick shipping

rix4074 - Wednesday, July 3rd 2013 3:28 PM
A matter of fax is great!

dinkarelie - Friday, October 5th 2012 2:51 PM
Bulb blew on our TV a month ago. Hopped online and ordered a bulb immediately. Thought I had found a good price here. Unchecked the warranty because the warranty costs as much as the bulb itself. Got the invoice and it was twice as much (they added the warranty anyway) Called them and had them fix it. Got the price back to what it was supposed to be. Later that day I got a call from Matter of Fax asking me if I was sure that I wanted that bulb, or if I'd rather have essentially the same bulb for twice as much. Guy said the difference was name brand vs generic. I said I'll stick with the generic, but thanks for asking. (I thought this was kinda fishy) I asked when I would receive the bulb. he said 2 to 3 business days. A week later still no bulb. I called, they said that it was on order and should ship in a few days. A week later I called again, they said the same thing. Already I was upset that they sold me a product that they didn't even have, and then lied to me about it. Finally, a month after I placed the order, the bulb shows up. It was wrapped in bubble tape and placed in a box that in turn was placed in another box that was full of packing peanuts. BUT, the casing was broken, every clip inside that holds the bulb was broken, the metal bracket around the bulb was bent with both plastic screw brackets broken and the bulb and literally 10 pieces of broken plastic were rattling around inside the broken casing. It was obvious that this unit was smashed to pieces before it was ever even packaged and shipped out. This is the worse customer experience I have ever encountered. Do NOT do business with these people. We are changing our credit card number because of this. "

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