ordered downloadable software. it's been 11 days and they still have not sent a link to download it. how long does it take to send a link to the software?! emails to customer service have not been returned. worst customer service ever.
Thursday, January 7th 2010 11:54 AM
In early December, I ordered something from Dell Home, and tried to return it to Dell, which turned out to be extremely terrible experience. I could be the one of those who were put on hold on Dell's customer service line for the longest time. I was on the phone for about 2 hours to get a return number.
I totally spoke with 4 customer reps. After half hour's waiting, I reached the first rep, explained my purpose, and was told he could not help me because he could only handle orders not delivered yet. Then I was transferred to someone else who was supposed to handle orders already delivered. After another half hour waiting, I got the rep and tried to request a return number. However, the rep asked the same question if the order had been delivered. I said yes, and got transferred again for the same reason. And this situation happened again with the third rep. I had been totally driven crazy by the endless transferring so I refused to go anywhere else unless he found a way to solve my issue. He kept apologizing but still telling me he had to transfer me and promise he would get me to the right person. By realizing the brutal reality, I gave up and allowed to be transferred to the fourth one. I finally got the return number two hours later when I started the phone call.
Dell's customer services really suck. All the customer reps I spoke seemed to work at some outsourcing company and do nothing but transferring customers. I also had bad experience with Dell's good deals that for most of the time got cancelled because of so called price error. I heard Dell had a price error sale in Taiwan last year. While they tried to do the same thing to simply cancel people's orders, Taiwan's law enforced Dell to fulfill most of those orders that purchased reasonable quantities. I think Dell should do the same thing here in the US.
Wednesday, December 30th 2009 2:55 PM
Dell has the absolute worst customer service I have ever experienced. It is so frustrating. I was on the phone with Dell for over 45 minutes. I placed an order yesterday and called to cancel it before it was processed. I just want to buy a more expensive computer and want to know what the difference is between the $909 and the $949 computers and the $1089 and $1129 computers. That doesn't sound that complicated to me but apparently it is. Now someone is going to call me back? And you can probably guess, but that never happened.
Tuesday, December 15th 2009 5:48 PM
2 orders placed in November. One was for a hard drive. One was for a computer system. Both are delayed until January.
Friday, December 11th 2009 10:08 PM
I PLACED AN ORDER WITH Dell 12/5/09, WEBSITE SAID MY CART WAS EXPIRED ON EXECUTION SO I RE-PLACED THE ORDER, THEN WEBSITE SAID I HAD PLACED AN ORDER WITHIN THE LAST 30 MINUTES. 3 DAYS LATER I RECEIVED AN EMAIL SAYING MY ORDER WAS DELAYED AND NOW EXPECTED DELIVERY DATE WAS 12/15/09. ANOTHER 3 DAYS PASSED AND I NOW RECEIVED ANOTHER EMAIL THIS TIME SAYING THE NEW EXPECTED DELIVERY DATE WAS JANUARY 18, 2010!!!!!!!!!!!!!!!!!!!!!!! REALLY?????? I DONT THINK SO Dell. NEVER BUY FROM THEM AGAIN AND CANCELING THIS ORDER ASAP. BUYER BEWARE X 3
I had a XPS laptop with priority support. When I got problem with the power adapter, they replaced and send me a new one within 1 day. Tech support knows what they are talking about. However, on the first call, I've been greated by people from India who do not speak english well and transfered me to printer support department... DOH!
I also ordered from Dell few times, they shipped the item the same day and I received it the next day (They must have a warehouse close to me) and never had a problem.
Their Credit Service (Dell Financial Services) however, do charge a very high interest for their credit lines.
Monday, May 11th 2009 9:27 AM
I'm so sick of Dell. I ordered a canon camera with a bag. They shipped me the bag and delayed the camera for two months and then suddenly canceled my order without any notice even though I accepted the delay again. In fact, they accept all order even they don't have items in stock. All customer service is useless. They can't help to resolve the problem. Never recommend it to anyone.
Friday, April 3rd 2009 4:45 PM
I ordered Mini 10 and received the system with damage hard drive. I called and they won't exchange the system for me and just have me to change the hard drive myself. They will send me hard drive. That's not right. I order the working condition laptop and send me the non-working condition then won't exchange for me. All customer service are in India and the worst. They don't understand how the customer serivce work in US. Once you buy it you stuck with it.
Saturday, April 5th 2008 10:33 AM
I had the Inspiron 5150 that recently just died out on me with the same problem everyone else had. Google Inspiron 5150 if you don't know and you'll find all the sites and forums on this issue. I tried to contact Dell, but basically they said "You said that this problem started after the warranty of the system was already out. That means that system works normally and meets the quality guidelines that all electronic makers follows. An opinion of maybe a few does not indicate that the particular model is also having the same issue." Basically it's built to last for the warranty period, if it dies after then that's normal. I have multiple Dell systems at home and alway recommended them, but if this is how they treat their customers then forget it. My next system is going to be HP or Lenovo.
Tuesday, March 25th 2008 2:45 PM
I did not receive Cash Back for a Dell laptop I bought on Jan because they stated "the last click prior to the transaction was Brad's Deals, not FatWallet". I don't know what's "Brad's Deals", and the only thing I know is they do not want to pay the Cash Back and use a ridiculous excuse.
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