The service received by JourneyEd.com was extremely unsatisfactory. Although the product is a little less expensive on this site, the trouble I just went through is not worth the potential savings.
I had ordered Microsoft office (order SOJ421959) from the site at the same time that I ordered Windows from another company. At the time of placing this order, I also verified my student status through the on-line link.
A week later, my Windows product from the other company arrived, but not the Microsoft product from JourneyEd.
On Wednesday 19 March, I checked the order on JourneyEd, and there was no record of it. I attempted to reorder the product and received a system message that my student verification wasn’t valid, so I validated it on-line and then called and spoke to a customer representative to inquire on the order. She couldn’t find it either, so she placed the order for me again. Although I stated at least twice to her that I wanted the software replacement assurance, she neglected to add it to my order. I pointed that out to her, and instead of adding it to the order, she simply placed a separate order for it. To try to get this on time, I also upgraded the shipping to two-day shipping.
When I checked on the order later I noticed that and that my order was still pending and there was a problem with my student status. I verified it again and also called in again. The representative that I reached that time cancelled the assurance order and added it to the software order.
I checked on the order again a few hours later and the status was pending so I called them again. I was assured that the order would process within 30 minutes to two hours.
The next morning I received an e-mail notice that my card was declined. My pay-pal debit card was not an acceptable form of payment.
I called again as I was astounded that the representative who placed the order did not realize the card was declined. The representative apologized but did nothing more until I asked to speak to a supervisor. Only then did she waive the shipping charges. The supervisor apologized and assured me that the software would be delivered to me by Monday. As of Tuesday it still had not arrived.
I called again and immediately asked for a supervisor. This person stated they would send the Microsoft office product overnight to me. She offered nothing more than an apology otherwise.
The product did not arrive.
I again called and received no satisfaction. The lady I spoke to was polite, but could do little for me. Apparently, this time, the tracking service is not functioning.
I am thouroughly dissatisfied. The reduction of the shipping charges is not suffiecient. At this point, I would have expected to receive a considerable reduction in the cost of the product, but that has not happened either.
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