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Irv's Luggage Warehouse - Rate this store
[ Ratings | Contact Information | User Comments ]

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 Ratings
Overall Rating: 4 Stars (6.6 out of 10)

5 users have rated this store.

Overall Pre Order: 4 Stars  (6.8 out of 10)

  Pricing: 4 Stars  (7.4 out of 10)
Web Site Usability: 4 Stars  (6.2 out of 10)
Product Selection: 4 Stars  (7.5 out of 10)
Product Information: 4 Stars  (6.6 out of 10)

Overall Post Order: 4 Stars  (6.4 out of 10)

  Ease Of Order: 4 Stars  (6.7 out of 10)
Product Availability: 4 Stars  (6.3 out of 10)
Customer Support: 0 Stars  (0 out of 10)
Delivery: 4 Stars  (6.3 out of 10)


 Contact Information

Webpage: http://www.irvs.com

Contact Information:

 
Email:

 Irv@Irvs.com
Voice Phone:

 888-300-4787
Fax:

 847-437-4895
Address:

 2408 E. Oakton St.
Elk Grove Village, IL 60007


 Most Recent User Comments

[Add Your Own Comment ]
asun525 - Monday, December 17th 2007 4:55 PM
I would never give them my business again. One week ago, I ordered 2 bags and day after I recieved my order confirmation, I got an email re a delay. However, the letter re the delay was 6 days ago. I wrote them an email to follow-up re the order on day 6 b/c it's a xmas present, but no reply. Finally, today (1 week from purchase), I called them and was told that they were "out of stock" of the luggage I had ordered ONE WEEK PRIOR. Thank God I didn't find out any later as it was a xmas gift! I usually purchase from luggagebase.com (who is great btw), but they were out of stock of the color I wanted which is why I ordered from Irv's. Never again! The excuse I got was that they had a "new system" in place. Frankly, while that excuse may buy them a couple of days, 1 week (and perhaps longer if I didn't call) is unacceptable, esp. around the holiday season.

Hawaii - Sunday, May 6th 2007 3:05 AM
I was bait and almost switched. They tried to get me to buy a more expensive version of the same bag, and when I said "No, cancel the order if you are out of stock" they offered to order the bag I wanted directly from the manufacturer. I got the sense they always had the one I wanted in stock, but wanted to see me something else. I canceled the order completely and refused to deal with them.


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