Sears.com Coupons

Ordered online for store pick-up. Item was ready sooner than stated in initial order email confirmation. Picking up was easy. Employees were quick and courteous. Discount code worked fine. Cash back pending in my account. No problems here...

This the last order that I'll be attempting to place with Sears.com. Everytime I order online, I have an issue that requires an excessive amount of my time to clear up. This time I ordered a pillowcase and paid via gift card. A few hours after I placed my order, I got an email from Sears telling me that my gift card was declined (???). I checked the balance on my gift card and sure enough, it had been charged. I've now spoken to four different customer service people at Sears. Each has given me a different reason as to why my order was cancelled (system problem with processing gift cards that day, item was out of stock, etc.). Each has also given me a different answer as to when and how I will be refunded. I've been told the amount will be credited back to my gift card, and then by another Customer Rep that they would mail me a new gift card (I still don't know which will happen). I've been told the money will be credited back in 24 hours, 5 business days, 7 days... (and I still don't know which it is). Any of those timeframes is unacceptable. Sears cancelled my order but is holding onto my money. Oh, and when I check my order status online, it tells me that my order is "in process". I'm thankful at this point that it was only a pillowcase and not something more expensive. I will NEVER order from Sears again and will advise those I know to stay away from Sears.com as well.