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Frequently Asked Questions (FAQs)

Cash Back Account Overview

  • What does My Cash Back Account contain?

    When you sign up with FatWallet, we set up an account for all Cash Back you earn shopping through our site. Once a merchant reports commission to us, we put your share in your Cash Back account. You can view your Balance & History, request a payment, and other useful information by clicking My Account or My Cash Back in the top right corner of any FatWallet page.

    Balance & History

    On the My Cash Back page, you will see a basic summary of your Cash Back account.

    • Pending = transaction was reported, but you need to wait required timeframe until you can cash out. You can view the "eta" date that is listed next to each Pending transaction to learn when Cash Back is scheduled to become Available. This also includes any purchases that we are currently investigating on your behalf.
    • Available = this is the amount you can cash out at any time
    • Payment Requested = the amount you have requested to have paid to you, but that has not yet been sent
    • Payment Processed = the total amount of Cash Back withdrawals you have made
    • Lifetime Cash Back = this is a running total of all Cash Back you have earned

    Cash Back Transaction history

    You will also see your Cash Back Transaction history, sorted by Year/Month. These are all of your Cash Back eligible transactions, even those that are still in the Pending phase. You will see any notes you left for yourself, as well as the Order ID, purchase amount, Cash Back amount, and more. Other terms you may see with your Transaction history can include:

    • Reported = merchant reported your transaction in this amount
    • Approved = yes: the transaction has been investigated and merchant will pay commission. Only applies when you see "manual entry"
    • Declined = no: the transaction has been investigated and merchant will not pay commission. Only applies when you see "manual entry"

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  • What is the Tracking Number?

  • What does it mean to leave myself a note?

  • How long will I have to wait for money to show in my Cash Back account?

  • How long will I have to wait for my Cash Back to be available?

  • What if I see a problem when reviewing my account?

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