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Frequently Asked Questions (FAQs)

Cash Back Account Overview

  • What does My Cash Back Account contain?

  • What is the Tracking Number?

  • What does it mean to leave myself a note?

  • How long will I have to wait for money to show in my Cash Back account?

  • How long will I have to wait for my Cash Back to be available?

    It depends on the merchant. Each merchant has a set amount of time to allow for reversals and to finalize their reports. This varies from 7 to 90 days, depending upon the merchant. When the wait is over, you will see the amount in your "Available Balance." You can then request payment.

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  • What if I see a problem when reviewing my account?

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