rated:
posted: Aug. 30, 2008 @ 12:14p
Trikat said:rjj130 said:Just an FYI, I purchased an Elite from Zappos using the current deal (18% actually) and right out of the box, RRoD. Build date was April 2008.
It's running now and I haven't seen it again, but I'm waiting.
Also, Zappo's return policy on electronics sucks. You'll have to go straight to M$ if you RRoD out of the box.
Buyer be warned.
Just an FYI.
Readers be warned.
rjj130 does not know what he/she is talking about.
1) There is no specific Zappo's electronics return policy. It just states if you are not 100% satisfied... so on...
2) Return instructions can be found here http://www.Zappos.com/cs_return.zhtml
a) It states do not return the purchase back to the manufacturer. The site also has free
shipping both ways so even better for the consumer.
b) To exchange an order you should call Zappos.
c) etc...
3) Zappos has had a great customer service track record and it is a shame somebody would post a completed unfounded post.
If you did warranty the console with Microsoft, then you did not follow the correct procedures.
Actually, I do know what I'm talking about. I'm going by what I was told in both an online chat and a phone call prior to purchase. I decided to take the risk and I am no stuck with my decision.
And as KlineD already said, if opened, no returns. I have looked all over their site for the 14 day thing that KlineD spoke of but cannot find it.