posted: Nov. 13, 2007 @ 12:51p
I've never owned a sony product (Except their walkman and minidisc players long time ago) until I got a BX series Sony Laptop.
I have nothing to say but good words when it comes to their service. They overnight the laptop both ways, and repair is always prompt and fast. One major plus is that they actually perform diagnostic on everything on your laptop, and they replace/fix little things, i.e. tighten loose lcd top, replace broken keyboards, pointers, etc when you don't even specify them.
Although I've sent my laptop in about 3 times, 1 time for major repair, all three times I have had flawless service, and every time, my laptop has come back nearly perfect. In fact, last time I had a major repair, they only not ended up replacing the motherboard (which was the problem), but the lcd screen and also part of the casing. I guess they wanted to be on the safe side, and i don't mind because my laptop looked a lot newer after repair than before.
I haven't dealt with Compaq, HP or Dell but I have dealt with Gateway before, and I think Sony is a notch above these companies, at least in terms of service/repair.
also to note, i have had to deal with them on getting my warranty period adjusted through my receipt (this is from last Sony BX trade-in deal), and both times the CS was very understanding and gave me no problems at all.
I probably would never buy other Sony products because they're overpriced, but when it comes to Vaio products, I know I can buy with confidence of knowing that my product will be well covered for the duration of the warranty.