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Standard Procedure for Removing Spyware, Adware, Malware or Other Parasites -<<Updated May - 04 - 2005>>- Archived From: Computers

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The instructions contained in this post will help you to remove any unwanted
parasites from your system.

Make sure you read this entire article BEFORE you do anything. Removing
Spyware and other parasites is not as easy as you might think it would be and
there is a whole lot more to it than many people realize.

An up to date page can usually be found at this website by clicking on "Spyware Help"
in the menu on the left.
Richard the Lion Hearted




Spyware, Adware, Malware and other parasites should not be taken lightly and you
should always get professional help to remove any stubborn parasites that you
may have on your system.

In this article you will find provisions for:

  • Help Resources
  • Specific Tools
  • Various Online Scanners
  • Instructions on what you should do
  • Forums in which to get help from trained personnel
  • Important Information




    Tools Which You Will Need

    Ad-Aware SE
    SpyBot - Search & Destroy
    McAffee Stinger
    HiJackThis

    Other Tools and Software can be found listed further down in this article.




    Instructions on What You Should Do

    Scan your system using Ad-Aware and SpyBot-S&D.

    It makes no difference which order you run these two tools as they will each
    detect and remove what the other misses.

    Always make sure the reference files are up to date.

    SpyBot-S&D: Let it fix anything that is listed in red.
    Ad-Aware: Let it fix anything that it finds.

    After you complete these scans, you will want to run a good Anti-Virus scan on
    your system. Panda Anti-Virus has a good online scanner which should detect and
    remove anything on your system.

    If you are unable to go online or run any Anti-Virus you may currently have
    installed on your system, then don't worry about it as this can be taken care
    of later.

    Another alternative if you have access to it would be to boot from a Knoppix
    CD and do an Anti-Virus scan From Knoppix. Knoppix is a Linux distribution
    which can be booted from a CD without the need to install it.

    Once you complete the above steps, you will want to run HiJackThis, then post
    the contents of the resulting HJT log to one of the Forums listed below.

    Once you post your HJT log, you need to be patient and check back periodically
    because the personnel who are there to help you can get quite busy working on HJT
    logs posted by other users.

    It is also very important that any forum you decide to visit for help, that you
    read their FAQ before doing any posting if you want their help.

    If you are a skilled computer user who is technically oriented and feel
    confident about your skills, then you could try using one of the HiJackThis
    tutorials which are listed below. I would suggest reading both of them as this
    tool can very easily mess up your system if you are not careful.




    Forums Where You Can Post Your HJT Log

    AmazingTechs
    Anti Spyware Offensief
    Assiste.com
    Atribune.org
    BestTechie
    BleepingComputer
    Bluetack Internet Security Solutions
    Calendar of Updates
    CARMA
    CastleCops
    Common Sense Security
    CPASecurity
    Freedomlist
    Geeks to Go
    Gladiator Security
    hpHosts
    InfoSpyware
    Infotex
    JSKYs XP Support
    Linha Defensiva
    Lockergnome
    MalWare Removal
    ManageYourPC
    MickeyTheMan
    NeoPlanet
    NetworkTechSupport
    PC Pitstop
    PCtorium
    Pipex Support
    RescueME
    Short-Media.com
    Spyware 911
    SpywareAid
    SpyWare BeWare!
    Spywarefri
    SpywareInfo My Personal Favorite
    Spyware Warrior
    Subratam.org
    Tankweb
    Tech Support Forum
    Tech Support Guy
    TeMerc Internet Countermeasures
    That Computer Guy
    The Spykiller
    TomCoyote
    UBCD4Win
    Vital Security.org
    Wilders Security




    Important Information

    When running HiJackThis, it is very important that you follow any directions
    you may be given by Qualified personnel. You should not try fixing anything
    yourself unless you know what you are doing. This program can very easily make
    a mess of your system if you screw up.

    MOST IMPORTANT

    Always run HiJackThis from its own directory such as C:\\HJT

    The reason for this is so HJT can create backups of anything removed in case
    you should need to restore something.

    HiJackThis and SpyWare Removers

    Anytime you run HiJackThis or any other tool for removing parasites, you should
    always close ALL Windows, especially any browsers and Windows Explorer.

    The reason for this is if you leave any of these windows open, you may find the
    parasite to still be installed on your system.

    If you are Unable to Run SpyBot-S&D, Ad-Aware, CWShredder or HiJackThis

    There is a variant of the Coolwebsearch trojan spreading that closes several
    anti-spyware apps when you try to open them.

    If this is happening to you, download PepiMK's CoolWWWSearch.SmartKiller removal tool (v1 and v2)
    first and run it. After it does its job, CWShredder and HijackThis will run
    properly (as well Spybot S&D, Ad-aware and several anti-spyware forums)

    Fake Programs

    One of the biggest things to watch out for is bogus programs which claim to be
    Ad-Aware or SpyBot when they're not. Or other programs which claim to remove
    parasites from your system. You can check this link to check to see if a
    program is legitimate or not. Rogue/Suspect Anti-Spyware Products & Web Sites

    Sytem Restore

    Any time your system is infected by a bad parasite such as a Virus, Trojan
    or Worm, you should disable "System Restore" before attempting to clean your
    system. Otherwise, the infection will remain to reinfect your system.

    Internet Explorer Users

    Go into "Internet Options > Advanced" tab

    There will be 2 "Install on Demand" items and 1 "Enable third party extension"

    Uncheck all three items as these present a security risk which makes it easier
    for parasites to install themselves on you system




    Tools You May Be Asked To Use

    AboutBuster
    ADS Spy For 2K and XP Only
    CWS HiddenDLLFinder
    CWShredder Version 2.1 or newer by InterMute
    CoolWWWSearch.SmartKiller (v1 and v2)
    DllCompare
    FINDnFIX For 2K and XP Only
    FindQoologic-Narrator
    GetService For 2K and XP Only
    HsFix
    LSP-Fix Fixes broken WinSocks
    PeperFix Removes the Peper Trojan
    Pocket KillBox
    RKFiles
    SpHjfix
    Vx2cleaner
    Vx2Finder
    Winsock Fix




    RootKit Tools

    F-Secure Blacklight
    RootKit RevealerDO NOT USE These RootKit tools unless you are directed to use them
    or you know what you are doing.



    Useful Tools

    a-squared HiJackFree
    Aranea Spyware Wizard
    BHOdemon
    BHOList
    BOClean
    BugOff
    CCleaner
    ewido Security Suite
    Gibson Research
    IE-SPYAD & AGNIS
    Itty Bitty Process Manager
    Microsoft Windows AntiSpyware
    Prevx - Intrusion Protection software
    Privacy Keyboard Anti-keylogger which will prevent any type of keystroke recording
    Richard the Lion Hearted's Hosts files
    SpyCop
    System Safety Monitor
    System Safety Monitor is a system monitoring tool with additional application
    firewalling. You can keep a list of trusted applications and be alerted each
    time a program, that is not on your trusted list, is executed. The optional
    black-list allows you to specify programs that will be prevented from running.
    You can also have System Safety Monitor alert you whenever a new start-up key
    is added to the registry. This allows you to prevent software from installing
    itself as an auto-start item in the registry without your knowledge. The
    included logging feature enables you to view a log of all changes that have
    been made to the registry.

    Spider
    SpyBlocker
    SpyBot - Search & Destroy
    SpyCop
    SpyWareBlaster
    SpywareGuard
    StartupList
    Tauscan
    TDS-3 Trojan Defence Suite
    The Cleaner
    Trojan Remover
    TrojanHunter
    Webroot Spy Sweeper
    WinPatrol
    X-Cleaner




    Bootable Disks for Diagnostics and Repair

    BartPE Builder Bootable Windows CD/DVD
    Bart’s PE Builder is a free tool that allows you to create a bootable
    Windows CD or DVD from an existing install CD of Windows XP or Windows
    Server 2003. This Windows boot CD runs a cut down version of XP, with
    network, gui and FAT/NTFS/CDFS file system support. Since you can run
    Windows applications from this boot CD it’s a useful tool for fixing
    various problems on Windows 2000/2003/XP/9x system that can not easily
    be fixed while booted from the copy of Windows on the hard drive.

    Using Bart’s PE Builder to Make an Anti-Spyware and Rescue CD
    One great use for a PE Builder CD is to remove spyware from a computer
    and that is the task that site will help you with.

    Knoppix
    With Knoppix, you can boot from the CD and perform an Anti-Virus scan on your
    system without the need for loading MS Windows.

    UBCD for Windows
    UBCD4Win is a bootable CD which contains software that allows you to
    repair/restore/diagnostic almost any computer problem. All software included
    in UBCD4Win are freeware utilities for Windows.


    Self Help Resources

    169 IP Address
    BHOindex
    BlackViper.net Service Configurations and more
    CLSID BHOList ToolbarList
    LEGEND for Both of the Above Links

    The listed Parasites are tagged
    [ X ] for certified spyware / foistware, or other malware
    [ C ] Cookies, remove/rename.
    [ D ] Dialer, remove/rename.
    [ K ] Keyloggers, remove/rename if any problems.
    [ T ] Tracker, remove/rename if any problems.
    [ L ] for legitimate items
    [ O ] for 'open to debate'
    [ ? ] for BHOs of unknown status.

    CounterExploitation (cexx.org)
    DoxDesk
    HiJackThis Quick Start
    HijackThis Tutorial
    Merijn's HijackThis Tutorial
    Inside Spyware: A Guide to Finding, Removing and Preventing Online Pests
    PC Hell
    Rogue/Suspect Anti-Spyware Products & Web Sites
    SpywareData
    Startup Programs and Executables Listing

    Alternative Browsers that are Not Based on Internet Explorer

    Mozilla
    Mozilla FireFox
    Opera Browser

    Various Online Scanners

    F-Secure
    HouseCall AntiVirus
    BitDefender
    Command on Demand
    Freedom
    McAfee FreeScan
    Panda Active Scan
    PcPitstop
    RAV AntiVirus
    Symantec Security Check
    TrojanScan

    Interesting Articles to Read

    Introduction to Spyware Keyloggers Includes Links to other Interesting Articles
    LearnIT: Malware
    Macromedia Flash Player Settings Manager Use to Disable United Virtualities's PIE Tracking
    Malware: what it is and how to prevent it
    Webhelper4u Transponder News

  • Quick Summary is created and edited by users like you... Add FAQ's, Links and other Relevant Information by clicking the edit button in the lower right hand corner of this message.

    alert mods    

    I may be crazy but weren't there a lot of replies to this thread?

    alert mods    

    This thread has recently been rewrote and updated to provide more information and better help to those who need it.

    As such, the previous replies were all removed to leave room for any other problems which may need to be addressed in the above article instead of users having to wade through a bunch of replies which have since been addressed with the rewrite.

    Also, periodically, I am updating the above article to reflect new spyware fighting tools or information which may be needed.

    There are a lot of spyware scanners out there, some real and a lot of fake ones, so I'm not about to list all the scanners. Instead, I just llist the tools which best serve the purpose for fixing one's system. These are also the tools you will find are used every day at the different forums where people can go to get help with trying to erradicate these parasites.

    alert mods    

    DragonsLore said:Wilders SecuritySmall correction: As indicated in this post, the Wilders Security forum no longer allows posts of HijackThis logs.

    alert mods    

    chuq said:Small correction: As indicated in this post, the Wilders Security forum no longer allows posts of HijackThis logs.
    Thank you for letting me know about this.

    I'll remove them from the forum list soon as I finish this reply.

    alert mods    

    Small typo noted:

    Tools Which Will Needed

    alert mods    

    ***LOL*** Thanks! I hadn't noticed. Not bad, all things considered.

    alert mods    

    Would you consider adding the Webroot Spy Sweeper to your listing of spyware tools, please? It is NOT free, BUT it does have a 30 day trail available. PC magazine just named it editor's choice in spyware detection and removal and prevention.

    PC Mag review.

    Download site.

    I just tried it, seems pretty nice, but of course I don't have any spyware on my system to see how effective it is at removal

    P.S. They also have 2 basic online free scans available on their homepage, near the top right.

    alert mods    

    I've been thinking of adding Webroot Spy Sweeper, yes. Just forgot to do so.

    There are a lot of different ones out there with many of them being fraudulent which you can find out by checking the Rougue programs lists above.

    I mostly try to list the best ones for use with fixing your system along with tools that are routinely used for parasite removal and repair.

    PestPatrol is one which I will not list because their program will detect legitimate items as parasites and there have been other problems with their software. So this one is not for the average user as you really need to scrutinize the results before you fix anything with PestPatrol. They also are very terrible with trying to contact if there is a problem which in itself is not good.

    alert mods    

    Developement of CWShredder has been taken over InterMute who has recently acquired it.

    As to their SpySubtract software, I'm waiting to hear a little more about this company before I add it to the list of useful tools as I do not want to add anything that may unknowingly be a rogue program. Hopefully, by the end of the week I will know enough as to whether or not it can be added.

    The link for the newest version of CWShredder has been added to the list of "tools you may be asked to use"

    alert mods    

    DragonsLore, I was wondering about installing Spyware Guard, as it is one of your recommended tools.

    Wanted to know, though, what issues you might be aware of, considering their prominent warning SpywareGuard is a work-in-progress.
    We cannot guarantee that it will not conflict with other security software on your machine. However we do strive to fix any compatibility problems that may arise.

    If you are worried about potential compatibility issues with SpywareGuard, we recommend you download SpywareBlaster instead.

    alert mods    

    Dragonslore, this remains one of the most helpful, informative threads I've ever seen on FW. You rule.

    alert mods    

    DragonsLore, you kick the booty out of adware/spyware.

    Thanks! I needed your help on this. Caught a adware just checking Football stats and news.

    Sites visited before adware and spyware:

    http://cbs.sportsline.com
    www.yahoo.com
    www.cnn.com
    www.espn.com

    ARG!!! This thread will help!

    alert mods    

    Bluerain210 Best place to start is by reading the first post in this thread and following the instructions.

    That may include running HiJack This when you get to that point, and posting the log on the appropriate forum

    alert mods    

    Thanks to DragonsLore.
    Thanks ellory.
    Thanks to MaddieBeagle!

    Post was edited, didn't want to mislead or confuse those that need this type of information.

    One of the best stickys on FW!

    alert mods    
    alert mods    

    maddiebeagle said:Good Article - "Malware: what it is and how to prevent it"

    Realy good basic info, Thanks

    ¢

    alert mods    

    If you need a copy of Hijack This!, which is useful for the removal of several Malware/Spyware programs, check out that link from DragonsLore or download it from MajorGeeks. Also, this post on the same site has an in depth removal tool. Any dummy (and I do mean dummy...we all all at risk to these hacker scumbags who want to flood our computers with junk advertisements) can follow the steps to remove the software.

    One thing that really, really bothers me. I have an I.T. degree (OK it's only an Associates, but I know quite a bit) and I was hit with TVM.exe and randreco.dll/.exe malware. These hackers/programmers have made it almost impossible to remove such garbage!

    alert mods    

    This is a great Post. Thanks a lot OP

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