First, Im going to tell you how to get to retention:

Hours: M-F 7-1am Saturday 8-10:30 pm Sunday 10-8:30 pm. All times Eastern.

After CSR answers say "Does my account qualify for retention if I was to close this account?"

If CSR says yes, ask to be transferred.

These are available to MOST card members:

Additional 1% Cash Back on Dividend/AT&T cards for 3 or 6 months. So the card becomes 2%/5% up to $300.

0% apr for 12 months, extended to 15 months if you spend $300 in purchases within 90 days with no fee. This will involve converting whatever card you have to an AT&T Platinum Card. Make sure whatever card you convert you redeem any rewards you have as you will lose them. To get the whole 15 months simply spend $300, pay it off, then do a BT.

Bonus 1500/3000/5000 points on your Diamond Preferred Rewards card with $300 in purchases.


When you speak to the retention rep, do not proactively ask for these offers. Simply state why you wish to close your account and let the rep offer it you. IE: "My MBNA card offers me more CashBack then this card." Etc, etc etc.


Keep in mind, I said this is available to MOST card members, if you don't qualify for retention or if you dont get the offer you want, don't complain as the retention reps cant make an offer to you if its not already available. However, you could have a lazy or incompetent rep, feel free to call back and try again. One thing to keep in mind, every time you speak to retention reps, it is noted on your account.

If you get offers not mentioned here, please post them as this will become an updated thread.

Thank you.

And this is why YOU DA MAN, Storme! Green for you.

Storme said:First, Im going to tell you how to get to retention:

Hours: M-F 7-1am Saturday 8-10:30 pm Sunday 10-8:30 pm. All times Eastern.

After CSR answers say "Does my account qualify for retention if I was to close this account?"

If CSR says yes, ask to be transferred.

These are available to MOST card members:

Additional 1% Cash Back on Dividend/AT&T cards for 3 or 6 months. So the card becomes 2%/5% up to $300.

0% apr for 12 months, extended to 15 months if you spend $300 in purchases within 90 days with no fee. This will involve converting whatever card you have to an AT&T Platinum Card. Make sure whatever card you convert you redeem any rewards you have as you will lose them. To get the whole 15 months simply spend $300, pay it off, then do a BT.

Bonus 1500/3000/5000 points on your Diamond Preferred Rewards card with $300 in purchases.


When you speak to the retention rep, do not proactively ask for these offers. Simply state why you wish to close your account and let the rep offer it you. IE: "My MBNA card offers me more CashBack then this card." Etc, etc etc.


Keep in mind, I said this is available to MOST card members, if you don't qualify for retention or if you dont get the offer you want, don't complain as the retention reps cant make an offer to you if its not already available. However, you could have a lazy or incompetent rep, feel free to call back and try again. One thing to keep in mind, every time you speak to retention reps, it is noted on your account.

If you get offers not mentioned here, please post them as this will become an updated thread.

Thank you.

Thanks.

cool

Piece of cake. Just had it added to my account. The new 2% will start after 5 business days.

Thanks OP

I originally signed up for a Diamond Rewards for a 50 or 100gc, i forgot already, I had it for a year before I realized I still had it, called to cancel, was offered 5000pts to keep it, said ok, got my points, redeemed for $50gc, called again to cancel, and I couldn't believe they offere me ANOTHER 5000pts to keep it, last week I redeemed it for another $50gc, lets see what happens on my 3rd try to cancel the card, lmao

This worked like a charm for me, took less than 5 minutes total, and bumped my 1%/5% to 2%/5%. Will allow my to max out my rewards right around the end of the year now. Big thanks to you OP!

called them. got offered either 0%BT or purchase for 6 months.
chose BT.
no need to convert my platinum dividend.
Green for you, OP.

Storme said:Additional 1% Cash Back on Dividend/AT&T cards for 3 or 6 months. So the card becomes 2%/5% up to $300.

This may sound greedy but I wish the 1% extra applies to the "everyday" category also (i.e. 2%/6%).

also i dont understand the increase in CashBack rate!

If the cap is $300 - then it doesnt matter even if you get 50% CashBack - coz it will just stop at $300!

I always reach my $300 within first 6months (already did for my citi plat)

this is useful for only those stuggling to reach the cap.