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Most Recent Store Reviews for zulily
Shipping ridiculously slow. I ordered several items and all of them arrived after the original estimated ship date. The thing that was most infuriating, was the quality of the items...pathetic. I ordered a size 10 and received a size 9 shoe for my daughter. One of the shoes that I ordered was supposedly a 10 but realistically was a size 11. There were yellow stains and loose thread all over a pair of women's boots. Very disappointed. Return policy...I learned my lesson to read the tiny fine print. Will NOT be ordering from zulily again. I will stick to Amazon.
Give em an email if dissatisfied
I have made many purchases from them. Yes the shipping times do vary. I recently purchased 3 womens shirts, clearly not the size labeled. I emailed them not to get my money back or an exchange, because I did buy knowing their policy, but to ask them to please let the customers know how sizes run. They gave me a credit.
excellent selection and android app!
This store has an excellent selection of everything and a visually pleasing and functional android app!
After ordering a child's bed in white, and receiving it in half white, half expresso, we have gotten the run around for weeks by their customer service department. No action of any kind has been made. Had to go through my credit card company for resolution. A nightmare!!!!!
Takes a long time to get your stuff
If you are looking to receive your item right away, don't bother buying from Zulily. They group their sales and shipments together to save money. I don't see the savings for the inconvenience.
Beware items cannot be returned - sizes were not a medium but this is not product defect. Site stars this is reason prices are so low but huge advantage for them, not consumer. Shipping time is very slow - you are warned about this but still irritating. Would not order clothing ever again if it cannot be returned. Shipping policy sort of defeats the purpose of ease of online shopping. Would consider buying from a vendor whose products I know.
I have not been disappointed with this site and I'm actually hooked. The quality and price of the merchandise they sell on their website are awesome! Check them out!
Great place to shop!
I've always had a wonderful experience shopping on this site. They have some cute things!
Be patient, shipping is slow, but worth the wait
I am amazed at all of the negative reviews about this site! I have gotten nothing but incredible customer service any time I had an issue. Regarding slow shipping -- yes, they are SLOW. But it clearly states on the site their shipping policies and the amount of time you have to wait before your order ships.
I have twice received items that were not of good quality. Each time I contacted customer service with a POLITE and detailed email, I heard back within the same business day. Both times my money was refunded, I received a site credit, AND I was able to keep the items (if I desired to do so.)
Give them a try. They are a product preview site -- kind of like merchants "testing the waters" to see how well each product will sell. That's why there is the delay when you make a purchase... Consider it "pre-ordering" something before it hits the market.
Expect your purchase a month after you order it!
This is really no fault of Zulily - it is just somewhat of an annoyance especially if you are buying something for a gift and you didn't get it in time. They clearly state the full process on their website explaining that when you order something, at the end of the sale they order in bulk from the vendor(s), receive that product from the vendor(s) within 14 days and then ship it to you (can take another 7-14 days); with that said, be forwarned that you might not receive your items for a month or more after you order.
Nice deals just not the right sizes always!!!
Great deals for Moms and kids wish they had stuff for dads too! I still like the once a day shipping they charge a min of $5.95 for shipping so I would just place my first order and then go back to order more stuff.
The only thing I really dislike at times is the shipments will arrive 10-14 days after ordering and so this does not work for last minute gifts.
Great store for kids stuff
Great store for kids stuff.
User coupon code "GA3468" to get $5 off on order > $50.
Get $15 store credit when refer a friend.
cute stuff, excellent service, even if mishaps happen occasionally
Quality of stuff for sale varies, and most items are not eligible for return. They often sell out quickly. Delivery takes awhile, and I've had a few items cancelled after the order was placed. However, all of the above is clearly stated on the products page, the site is easy to navigate, and email notifications are timely and easy to read.
Customer service is excellent, prices are good, delivery time is predictable (even if long). The site is hooked to Facebook so lively and helpful discussion from other customers is often available.
When an ordered item is not available, arrives late, or of poor quality or wrong size, the customer service folks respond quickly and offer a refund or provide store credit.
great service, great products. shipping is a little slow (about 2 wks). if your order gets cancelled because they are out of the product they give you $10 store credit to use for next time. there's always a coupon code to use for extra discount. just search around on the internet.
DO NOT ORDER FROM THIS SITE!!! They cancel every order you place because they dont know what they are doing. I have had two out of three orders canceled. ITS a TOTAL waste of effort, time and money. DONT WASTE YOUR TIME