Heads Up - Home Depot tightens its return policy

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So they do or don't track purchases/returns made with cash or credit card?

I noticed WalMart now has signs on their registers stating that they use a 3rd party to track returns. TRE?

 

They track all purchases. They only allow multiple CC returns because that can lead to a chargeback situation and that costs HD more than anything else.

Refused a Gift Card return? Boohoo, call corporate.
Refused a Cash return? Boohoo , call corporate

Refused a Credit Card Return? Oh look HD, you now have a $35 Chargeback fee on those $1.99 gloves you sold that customer. Have fun!

Has anyone been able to do a return without supplying a drivers license?  Seems illegal to require one, or any ID, for a return. What if you don't have a DL?

Slickone said:   Has anyone been able to do a return without supplying a drivers license?  Seems illegal to require one, or any ID, for a return. What if you don't have a DL?
 A free state photo ID card would probably also work.

Why do you think it's illegal to require an ID for a return? Some retailers don't allow any returns at all.

jayK said:   Slickone said:   Has anyone been able to do a return without supplying a drivers license?  Seems illegal to require one, or any ID, for a return. What if you don't have a DL?
 A free state photo ID card would probably also work.

Why do you think it's illegal to require an ID for a return? Some retailers don't allow any returns at all.


I don't disagree, but where do you live that state IDs are free?

OK, maybe not free...the cost for a CA state ID is $28, if you are eligible for public assistance the fee is reduced to $8, and there's no charge for seniors. It looks like some states have free ID cards, some don't.

https://www.dmv.ca.gov/portal/dmv/detail/dl/fees/idCard_fees

Slickone said:   Has anyone been able to do a return without supplying a drivers license?  What if you don't have a DL?
 

  Modified.

jayK said:    Some retailers don't allow any returns at all.
  Which?

FYI, HD's return policy doesn't mention requiring an ID for returns that were purchased with case or CC, only "We require a valid ID for non-receipted returns and returns generated from purchases made with store credits. The Home Depot uses a refund verification system. All returns are subject to system approval "
http://www.homedepot.com/c/Return_Policy

If a store didn't allow any returns at all, it would be stated in their policy.

Slickone said:   
jayK said:    Some retailers don't allow any returns at all.
  Which?

Any retailer that has "all sales final" as a displayed return policy. In some cases seasonal merchandise may not be returnable, e.g. Halloween items after Oct 31.
  
In CA the minimum expectation is that items are returnable within 7 days with proof of purchase (no mention of requiring ID). Exceptions to this must be posted.
http://www.dca.ca.gov/publications/legal_guides/s-6.shtml

It just happens that yesterday I stopped by my local driver licensing office and obtained the GA ID card.
And what do you know - it has the same number as my driver's license!
I wasted $20 but share it with you to save you yours.

jayK said:   
Slickone said:   
jayK said:    Some retailers don't allow any returns at all.
  Which?

Any retailer that has "all sales final" as a displayed return policy. In some cases seasonal merchandise may not be returnable, e.g. Halloween items after Oct 31.
  
In CA the minimum expectation is that items are returnable within 7 days with proof of purchase (no mention of requiring ID). Exceptions to this must be posted.
http://www.dca.ca.gov/publications/legal_guides/s-6.shtml

  Obviously. I wanted specific stores. I don't know of any.

I got a cash refund from HD today without showing my license. Have done so a couple other times in the past year too.

If they gave you cash that means that you paid with cash. cash is no problem in this context.

My local HD has a sign posted on the door stating that as of June 2016 HD will no longer allow store credits to be redeemed online. FYI

I do a lot of projects and every time I finish a few I empty garage and return all items without receipt to HD, I never had any issues until this last time I was denied. I wounder for how long I will be denied?
Does anyone have any idea?
I have a lot of parts to return for store credit.

Thank you HD When they denied return i went to Menard's and...find better prices and more selection.I purchased only in HD and now when they turn to assholes they help me to find better place to shop...Hope it is beginning soon -titanic will sink .When they find it was wrong will to late .People find better place to shop. goodbye hd it was nice to shop in yours store
 

crhptic said:   My local HD has a sign posted on the door stating that as of June 2016 HD will no longer allow store credits to be redeemed online. FYI
  
4 months later and this is holding up to be true. I just tried to use two of my store credit issued cards for an online order and I was denied using the said cards. What's sad is that on the back of both store credit issued cards state that it can be used at HomeDepot.com. Luckily, there's not going to be much fuss from me as I was doing an in-store pick up. The Home Depot is nearby and has the item in stock.

I am in HD about 3 times a week. Take my dog with me. Most clerks know me but they change clerks so often its hard to keep track. I buy a lot.Did a kitchen and replaced all the doors in my house. So I have had some over buys and not needed items. HD rejects all my returns without a receipt and sometime with a receipt. Two ways I have found around this. If I am rejected it's based on my drivers licence. I have my wife return the item same day and it always goes through. I don't recall her actually buying anything there. The other way is Giant Eagle in our area gives gas allowance for purchasing gift cards. They just restarted selling Lowes gift cards. So I was just there and purchased a couple hundred dollars in Lowes cards.
 

Wanted to share what I found out over the past couple days.
I frequently over-buy items / materials for projects, and typically return extras later.
Couple months ago, I was denied return - same crap as previously mentioned. Figured I'd give it a couple months, try again. Three months later (couple days ago), I tried to return the same items (prob a couple more that I've acquired), get denied again. I call up this ever-so-helpful TRE. They can't tell me why I was denied other than "store policy for non-receipt returns". I order my return report.

Switch gears - I emailed Home Depot to complain about poor customer service at the location that I frequent. The next day, I got a call from a HD customer service rep. I got the usual blah blah "management at that location has been notified" and applicable training will be enforced. Whatever, I wanted to complain about employees being lazy.

While I had him on the phone, I figured I'd see what info I could get from him on the whole TRE thing. I mentioned that I got denied recently and such. He tells me that one of a couple options at play here - 1) certain items are flagged as non-returnable, mentioning plumbing and hardware departments. He didn't have specifics but said (I'll paraphrase) things that are higher value, easier to steal are the candidates for this. (As a side note, I don't think that any of the items I had would fit that qualification). 2) that the percentage of returns that I've done without a receipt vs with receipt, was to high. I kinda joked with him, suggesting that I go buy 40 small, cheap items, and return them one by one, to decrease the without receipt %. He kinda laughed and said that might work.

I didn't think to ask until after I hung up - the non-receipt and gift card returns are tracked by driver's license, but if returns from credit card are done without issue, how does that get linked back to the driver's license to offset the percentage?

FWIW, I probably have 10 non-receipt / gift card with receipt returns in the past 3 years.

He did not say that there was a lockout on my account for doing returns but he did say that he would submit to TRE to allow for a one-time, 14 day window where I could do returns without being monitored by TRE. He said once I got notification that this was approved, to make all returns that I needed to do in that 14 day window.

I got confirmation email of approval for returns, yet to actually try it out. I plan to gather up all I have around the house and do a couple large returns, rather than smaller valued as I come across stuff around the house.

Purely speculation - this makes me think that my license is flagged for these type of returns for a while, guessing it's going to be longer than 90 days.

Future plans - I'm only going to use gift cards / store credit for purchases that I know I'm not going to return and credit card for anything that has even the slightest potential for a return or that I'm willing to eat the cost of.

So if you are sitting on a pile of stuff that you can't return, perhaps a call to HD support can help out, and be able to return for credit.
I'll report back later this week after I attempt a return.

Update:
Went to return items, total was just over $200. Denied. Thinking that maybe one of the items (i had 10 or so items) was blacklisted, I told the worker that I was in touch with corporate and that Id like to try a couple at a time then, to locate the problem item. Long story short, he did 3 separate returns, no single return over $125, and was able to scan every item.

Makes me think theres a single transaction limit.

For my own curiousity, i returned ~$25 worth a couple days later.
It appears at least, that this 14 day, "TRE isnt watching period" is legit.

bigmaxninja said:   I am in HD about 3 times a week. Take my dog with me. Most clerks know me but they change clerks so often its hard to keep track. I buy a lot.Did a kitchen and replaced all the doors in my house. So I have had some over buys and not needed items. HD rejects all my returns without a receipt and sometime with a receipt. Two ways I have found around this. If I am rejected it's based on my drivers licence. I have my wife return the item same day and it always goes through. I don't recall her actually buying anything there. The other way is Giant Eagle in our area gives gas allowance for purchasing gift cards. They just restarted selling Lowes gift cards. So I was just there and purchased a couple hundred dollars in Lowes cards.
  This says Lowe's uses the same system:
http://www.moneytalksnews.com/think-twice-before-returning-items...

I'm glad HD is trying something to control "bad" returns.

So many, many times I pick items off the shelf and find they are damaged, missing parts, etc. -- obviously the result of fraudulent returns. Once I bought a GFCI outlet and opened the box to find a gnarly paint-encrusted old outlet someone had returned in the new box.

It's unfortunate that their system sometimes wrongly impunes honest customers. But the problem of junk returns is so bad that it is making me order stuff on Amazon which I could get at my local HD, just to avoid the hassle of carefully inspecting each and every item before purchase.

Besides, nowadays you can get a "Pro" account, and then they will email you all your receipts. No need to keep those faded bits of paper.

My HD checks EVERYTHING, I'm surprised such a 'bad outlet' could get by them.
I've been only using CC at Home Depot and even today I just returned something without a receipt at 25 days out with just a swipe of my Credit Card.

jimav said:   So many, many times I pick items off the shelf and find they are damaged, missing parts, etc. -- obviously the result of fraudulent returns.
 

  
That's a totally different issue than the one HD is trying to combat by denying returns, and wouldn't be caught by this policy.



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