posted: Jan. 7, 2016 @ 6:44p
IT IS HIGHLY SUGGESTED YOU LOOK THROUGH THE RINGPLUS THREAD: https://www.fatwallet.com/forums/hot-deals/1447658/
Hopefully this will help the people who don't bother to read from asking the same questions over, and over, and over.
Q: Is it really free? How, and how long will I have it for?
A: Yes it is really free, though some plans require a balance or adding a certain amount of $ to your account. There are also audio ads and paid plans that create revenue. They've been in business for a while now, but even if they do end up closing there are other programs that offer free plans on the Sprint network. In other words, it's worth taking a chance on.
Q: What kinds of phones can be used with ringplus?
A: If it's a Sprint, Virgin Mobile, or Boost Mobile phone, it should work right out of the box. Ringplus uses the Sprint network. If you are looking to buy one in-store, you can check the information from the box to make sure it will work: https://my.ringplus.net/device_validation_requests/new
Exceptions: No Blackberry (any model), No Palm (any model), No Push-to-Talk (PTT) (any model). Select tablets may be usable with plans that specifically allow them.
There are also select devices from Verizon, T-Mobile, or AT&T that can be used with a Sprint SIM, YMMV. Use the device checker to verify.
Q: What is a good, cheap phone to use?
A: "Good" and "cheap" are not specific descriptors. Search for "ringplus" to see recent threads about qualifying phones. You should also look at the 2015 BF Phone thread to get an idea of what various devices can be found for: https://www.fatwallet.com/forums/expired-deals/1467808/
Ultimately it depends on what specific features you are looking for. New flip phones can regularly be found for <$15 retail if you want the bare minimum. Even look at garage sales for old phones; you may have one sitting around somewhere in a drawer. Use the check to see if it works.
Q: How do I know if a phone will work?
A: Open the back of the phone, if possible, to look for a label with the phone information. You may also be able to find the information somewhere in the phone settings.
For android, go to [Settings] > [About Phone] (at the bottom) > [Status].
Find the IMEI, MEID, or ESN and enter it here: https://my.ringplus.net/device_validation_requests/new
Q: How do I activate a new phone?
A: It's best to NOT turn on a new phone before registering it with ringplus. Go to https://my.ringplus.net/. Log in or create an account. Click on "Activate a New Line". You will be given your choice of plans, some require an account balance, some don't. After choosing your plan, you'll be asked to enter the phone info for activation. Everything should be done automatically for you, but you may have to manually update the phone to get service. There are instructions listed for various models on the ringplus site.
Q: Do I need need to physically have a phone to sign up?
A: No, you just need a valid ESN/MEID that passes the check as a placeholder until you can purchase a phone. You have 14 days to swap in a real phone IIRC.
Q: Do I have to pay to try it?
A: No. You can get the basic plan with is completely free, no balance required. 125 Minutes/50 Texts/15 MB LTE/3G Data.
Q: What is the balance for?
A: Your account balance is used in case you go over your allotment of minutes, texts, or data. It will automatically deduct the preset top-up amount for your specific plan and add the services to your account allotment. Your balance is also used to pay for changing devices, changing phone numbers, porting in a number, and buying additional talk/text/data packages.
Q: What was the music when I tried to call someone?
A: There are audio ads that play only when you make a call, and only on your side. You can change the type of ads played in your account dashboard.
Log in and click on the phone you'd like to change. Under "Calling Apps" click on "Ringplus Radio". You can "subscribe" or "unsubscribe" to which ever type of music you'd prefer to hear.
Q: How do I change phones?
A: To swap devices, log in to your account and click on the device you'd like to change. Under "Account Features", click on "Swap Devices". You'll have to enter the ESN/MEID of the new phone. The change should be instant; you will need to update the new phone to get service. Swapping devices costs $1.99 each time and it will be deducted from your account balance.
Q: How much is it per month?
A: That depends on which plan you choose, but for the free plans the monthly cost is zero. The top-ups are a one-time fee and as long as you don't go over your allotment or use other service, there is no cost.
Q: Are there other fees?
A: There are taxes and service fees they have to charge (which vary depending on where you live), but they occur only when you add funds to your account. They do not occur monthly.
Q: If I want additional talk/text/data, how do I get more?
A: You can easily purchase more whenever you need them from your account dashboard. Log in and click on the phone you want to add more services to. Click on "Buy Add Ons" under "Account Settings". You'll be given separate options to purchase whichever service you want more of. It should be added to your account immediately, and the extra T/T/D will last for 30 days. Be warned; the Add On will auto renew each month unless you manually cancel it.
Q: If I am close to my free usage allotment, can I buy additional talk/text/data to prevent an auto top-up from taking from my balance?
A: Yes. Depending on your plan, it might be cheaper to simply buy an Add On, rather than have the preset amount be taken from your balance, and added to the phone that has gone over its allotment.
Q: Can I port in a number?
A: Yes. To port your number in, log in to your account and click on your device. Under "Account Features", click on "Port In / Out". You will need to enter your current information. It costs $6.99 to port in a number, additional ports of the same number will cost $20 each time.
Q: Can I share a balance?
A: No. Each phone has it's own balance and cannot be shared. To activate a new line will require an additional top-up to that phone regardless if it is under the same account or not.
Q: Do I get the balance back if I cancel?
A: Nope. Added funds are not refundable.
Q:Will I loose by balance if I change phones?
A: No. If you change phones, you will keep the same number and still have the same balance as before (minus the $1.99 fee).
Q: Do you lose top-up balance when changing a plan?
A: No, your top-up balance is not affected by a plan change.
Q: What do I have to do to keep free service?
A: You need to place a call at least once every 60 days. Calls made over wifi through FluidCall should still qualify. If you loose service due to inactivity, you will have to pay a fee to restore usage.
Q: Do I have to make another account for another phone?
A: No. You should be able to have as many phones under the same account, as needed.
Q: Can I reactivate a phone right away after a swap?
A: No. If you replace a phone, the old one cannot be put back as a new line until after 30 days (or the end of its billing cycle). You can however, use it to swap/replace a different existing line, almost immediately.
Q: Can I turn off data/mms/sms?
A: Yes. Log in to your account and click on the device you want to disable services for. Under "Account Features", click on "Manage Device". There are slider buttons to enable or disable each SMS, MMS, and data.
Q: How do I block spam calls?
A: Log in to your account and click on the device you want to block calls on. Under "Online Apps", click on "Call Filters". Click on "Add a new call filter". Enter the number you'd like to block.
Q: How do I change my number?
A: You can change your number any time you need to from your account dashboard. Log in and click on the phone you wish to change the number for. Under "Account Features", click on "Change Phone Number". Click on "Swap My Number" and you will autimatically be given a new number. You don't get a choice of numbers, it's random within your area code. It will cost $0.99 (from your account balance) to change your number each time.
Q: Do MMS count as SMS?
A: No. On the free plans, using MMS will cost against your balance for each one. It's best to disable the feature.
Feel free to add more Q/A if you can, for more info check ringplus's site or the forums at https://discourse.ringplus.net/.