My 2 purchases on July 22 coupon attached and -.01 cent shows on receipt,, do not show on my summary with 25% rewards, but rather the normal %5 rewards. It has updated on july 23 and 24 and both times have the normal %5 showing Anyone else? Will it self correct or do I need to call and get a lame excuse?
LORENW said: My 2 purchases on July 22 coupon attached and -.01 cent shows on receipt,, do not show on my summary with 25% rewards, but rather the normal %5 rewards. It has updated on july 23 and 24 and both times have the normal %5 showing Anyone else? Will it self correct or do I need to call and get a lame excuse? My guess is you will need to contact Staples Rewards customer service. I have received PMs from several people having issues with purchases on Friday. My purchases on Saturday 07/23, both rebate and non-rebate, earned 25% back in rewards.
george2001 said: My year to date spend shows as $ -340282350000000000000000000000000000000.00 ! Think they're having software problems.
OMG! Did you return a ream of paper??
Packer Backer Deal-Seeker
posted: Jul. 27, 2016 @ 1:11p
Staples did send me an email that said my 25% will be on my next rewards certificate, since my order did quality
It looked pretty generic to me, so it is likely to be a form letter response
posted: Jul. 27, 2016 @ 3:01p
Grr, here's the response I got from Staples Rewards:
I looked into your account and the purchase last 07/22/2016 did not qualified for the 25% Back In Rewards Promotion. The Hammermill Copy Paper Ream has a Rebate. Price is eligible is amount paid at checkout after application of all promotions, coupons, instant savings and Rewards redemptions. The promotion is not valid on any promotional products.
(Note that I bought some other items besides the paper, and I didn't get the 25% Rewards on those either.)
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