Staples 25% rewards not showing

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My 2 purchases on July 22 coupon attached and -.01 cent shows on receipt,, do not show on my summary with 25% rewards, but rather the normal %5 rewards. It has updated on july 23 and 24 and both times have the normal %5 showing
Anyone else? Will it self correct or do I need to call and get a lame excuse?

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LORENW said:   My 2 purchases on July 22 coupon attached and -.01 cent shows on receipt,, do not show on my summary with 25% rewards, but rather the normal %5 rewards. It has updated on july 23 and 24 and both times have the normal %5 showing
Anyone else? Will it self correct or do I need to call and get a lame excuse?

My guess is you will need to contact Staples Rewards customer service. I have received PMs from several people having issues with purchases on Friday. My purchases on Saturday 07/23, both rebate and non-rebate, earned 25% back in rewards.
 

Mine paid out correctly.

PruHTP said:   Mine paid out correctly.
Did you purchase on Friday? So far I have only heard about issues with Friday purchases.


 

Yes 22 July was a Friday

I tried the email contact, I would rather do anything other than call them on the phone to hear lame excuses

I have transactions on 7/21 and 7/22

Mine 25% purchases are showing up. Mine were on Saturday July 23rd.

My year to date spend shows as $ -340282350000000000000000000000000000000.00 ! Think they're having software problems.

george2001 said:   My year to date spend shows as $ -340282350000000000000000000000000000000.00 ! Think they're having software problems.
  

OMG! Did you return a ream of paper?? 

Staples did send me an email that said my 25% will be on my next rewards certificate, since my order did quality

It looked pretty generic to me, so it is likely to be a form letter response

Grr, here's the response I got from Staples Rewards:

I looked into your account and the purchase last 07/22/2016 did not qualified for the 25% Back In Rewards Promotion. The Hammermill Copy Paper Ream has a Rebate. Price is eligible is amount paid at checkout after application of all promotions, coupons, instant savings and Rewards redemptions. The promotion is not valid on any promotional products.

(Note that I bought some other items besides the paper, and I didn't get the 25% Rewards on those either.)



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