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posted: Jul. 30, 2016 @ 7:19a
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posted: Jul. 30, 2016 @ 9:48a
According to the news item, the airline can still toss your baggage on the next plane up to 12 hours later. So when the bag is found, will they still deliver it and refund? Refund in what form? Travel credit? Real refund? It could be another year before the effect does any good ... depending on regulator to develop regs, public comment and implementation.
JW10 said: According to the news item, the airline can still toss your baggage on the next plane up to 12 hours later. So when the bag is found, will they still deliver it and refund? Refund in what form? Travel credit? Real refund? It could be another year before the effect does any good ... depending on regulator to develop regs, public comment and implementation. In the vast majority of cases, a bag will be found within 12 hours, so the number of refunds would be very small. Basically, unless the bag is truly lost forever, you probably won't get a refund. It makes people feel good, though, and gets votes for the Congressmen. Of course, airlines will now play games with the word 'deliver'. To them, 'deliver' will mean that the bag is at the airport, ready for pickup, not sent and delivered to wherever the passenger is staying. In fact, this law could push airlines to discontinue delivery beyond the arrival airport, so that they meet the 12 hour window. That would be a huge PITA for passengers.
YMMV I made good money delivering bags for the airlines until exhaustion took it's toll. Yes, I agree many bags show up within 12 hours when simply put on next plane. Another point of curious interest. How will they count the clock when you come in on the last plane of the day or when your connection plane arrives late impacting the luggage transfer? Will there be exceptions for mechanical issues or computer issues like the recent SouthWest Airline problems. I have seen first hand some of the logistic problems.
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