A little PSA for you As the summer is gone, my local HD had a bunch of clearance sales on Patio Furniture.
I picked up a Swing set for about 50% off. As I assembled it, it was missing a screw. The manual says 'Missing Parts? Don't Return! Call this number to order the part!'. I followed this advice. 3 Weeks (Yes Weeks) later, I got the missing screw. Turns out when you call that number, they put your info into a database, send a message to the warehouse, who then contacts you to get your info to send you the part. I could've gone to HD, returned it, got a new one, and been done in 45 minutes. Geez.
I guess they don't like Returns, so instead HD wants to tortue us with a wait for parts.
Thanks for visiting FatWallet.com. Join for free to remove this ad.
Senior Member - 10K
posted: Sep. 14, 2016 @ 11:43a
except if you are almost done and would need to disassemble the whole thing down to bring it back. Just like Ikea...
Senior Member - 10K
posted: Sep. 14, 2016 @ 1:00p
rsuaver said: except if you are almost done and would need to disassemble the whole thing down to bring it back. Just like Ikea... Nope, you buy the new one ahead of time, take out the missing part and return the other item with 'part missing' as the reason. Takes a lot less time than waiting for a 3rd party company.
Oh did I mention they expected me to pay for shipping? Geez
Disclaimer: By providing links to other sites, FatWallet.com does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to FatWallet.com.
Members of our community may attach files to a post in accordance with the User Agreement. FatWallet is not responsible for the content, accuracy, completeness or validity of any information contained in any attached file. Files have *not* been scanned for viruses. Be especially wary of Excel files which may contain malicious content.
Earn Cash Back while you shop - just 3 simple steps.
1. Sign Up so we know who to pay! (It's FREE.)
2. Shop through FatWallet for deals from your favorite stores. Your online purchases earn Cash Back that builds in your FatWallet account.
3. Get Paid by requesting a payment via check or PayPal.
FatWallet coupons help you save more when shopping online. Use our Coupons Search to browse coupons and offers from thousands of stores, gathered into one convenient location.
As part of our FatWallet Community, you can share deals with almost a million shoppers in our forums. Forum content is generated by consumers for consumers. Share deals, money-saving tips, and more. It's FREE, fun, and addicting.
Our customer experience team is here around the clock - real people ready to assist.