The Samsung washers are actually made by LG. LG had this exact problem five years ago. It was easily correctable by doing a software update. Samsung is probably trying to figure out how an old version of the software got into the machines and once they do they will do an advertising blast for people to register their machine and supply serial numbers as this is the only way to know who has the machines.
"U.S. product safety officials announced a recall affecting 2.8 million Samsung Electronics Co. washing machines, in another hit to the company’s reputation already reeling from the botched recall of its Galaxy Note 7 phone.
The Consumer Product Safety Commission said the tops can detach during use. The company has received more than 700 reports of incidents and nine reports of injuries including a broken jaw, the agency said Friday.
The recall affects 34 top-loading models sold at various stores starting in 2011.
Remedies include in-home repairs, rebates and refunds. Consumers also would receive label kits and, until they receive them, are instructed to use cycles with lower spin speeds for bulky items.
“Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” said John Herrington, senior vice president and general manager of Home Appliances, Samsung Electronics America. “We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized.”
The company said it was working with retailers and the agency to inform consumers about the problematic washing machines “through direct outreach, including customer service, social media, marketing, and in-store communication.”
The company said the issue didn’t affect washer models sold outside North America.
The extensive recall comes two months after the Korean manufacturer said it was in “active discussions” with U.S. officials to address potential safety issues of certain top-loading washing machines.
In August, three consumers filed suit against Samsung, alleging that their machines suddenly exploded while in use.
Samsung ’s consumer electronics business, which includes the company’s television and home appliance divisions, is a relatively small part of its business. Typically, the division contributes just about 10% of the company’s operating profit. However, in the most recent quarter, which was marred by the Galaxy Note 7 debacle, consumer electronics accounted for 770 billion Korean won ($672.5 million) of operating profit, 15% of Samsung ’s overall operating profit of 5.2 trillion won.
In April 2013, Samsung initiated one of Australia’s largest consumer recalls—of about 150,000 washing machines that it had sold there since 2010— after rescue services reported a spate of house fires believed to be caused by Samsung washers.
Meanwhile, Samsung remains under fire for its response to explosions of its top-selling Galaxy Note 7 phones. The company exacerbated the situation in the way it communicated with regulators and consumers, said former U.S. officials and people familiar with similar product recalls.
The discovery that batteries could ignite created a tricky task for Samsung in orchestrating a recall of 2.5 million devices spanning 10 countries for a product that is increasingly essential to daily life. The effort has been dogged by conflicting information and Samsung ’s failure at the outset to coordinate efforts with U.S. safety authorities, according to former U.S. officials.
Samsung ’s response to the exploding smartphone battery harks back to the Australia recall. In both cases, Samsung responded quickly to reports of a fire hazard with a strategy that turned out to be flawed, which made the damage to the brand worse."
Email today from Samsung with two options to be chosen/completed online. We registered previously but suspect with their announcement yesterday, no registers will be able to decide now as well.
“REPAIR” - Actually structural reinforcement performed by technician they send and one year warranty either added to your current warranty or, if you don’t have one, starting on ‘repair’ date. You pick a date and timeframe online.
REBATE – Says includes "free installation of the new unit and removal of the old unit". Based on your model and serial # (for manufacture date), they offer two amounts, the larger amount (up to $150 more) if your new washer is a Samsung.
NOTE: Not an issue but could be confusing. Despite being worded sounding like payment is provided before new purchase - "...rebate that can be applied towards the purchase of a new washer...", definitely rebate, 'after' purchase and requires new washer receipt..
For our WA45H7200AW/A2, rebates offered were $376 for Samsung washer, $276 for non-Samsung and repair appointments were daily starting a week from now. We're going with reinforcement / warranty (currently no warranty). Very happy with washer, never an issue although haven’t and don’t foresee washing bulky items that caused issue for some.
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