Came across this when one of my deliveries was late, can be used up to 12 times in a one year period. Contact customer support (I opted for by email), let them know that the delivery is late, and asked for a free month. Thanks to Dealnews.com for the info and the wording to use in the request. I have used this twice this month for 2 month extension to my Prime subscription.
"Hello! My order, #XXX-XXXXXXX-XXXXXXX, was scheduled for delivery on the 18th, however, it has not arrived. I saw that Amazon will extend a Prime membership by a month if a package misses its delivery date. Am I eligible for that extension for this order not arriving on time?"
Maybe because of the holiday backup, but I have had this happen more than a few times. Nothing worse than telling my daughter to expect a package on her birthday then have it show up late. I am sure with as much as I order from Amazon I will add a few more (maybe a full year) worth of free months to my account.
ubermoonknight said: Maybe because of the holiday backup, but I have had this happen more than a few times. Nothing worse than telling my daughter to expect a package on her birthday then have it show up late. I am sure with as much as I order from Amazon I will add a few more (maybe a full year) worth of free months to my account. There is a lot that can cause backups. For sure Christmas is a big one. Weather can be a big one this time of year. I just got a warning from Fedex last week that their might be delays due to weather. Distance from the wharehouse. I had one package(not through Amazon ) I was told was delayed by a Jet that broke down. It takes a long time to repack an entire aircraft. I would bet that some areas are more prone to package delays then others. Most of my packages arrive on time but my father experiences a lot of delays in another more rural area. Amazon can really only make sure it ships on time and make good estimates. The rest of it is in the hands of the carrier.
It is actually not email exactly, it is sent from their website and they reply by email. After logging in, go to the link above, then select the item that was late. At the bottom of the page is a drop down menu, select where's my stuff, then follow the prompts from there. There will be a place for you to type your message. Heard back from them both times by next day.
I have been quite lucky over the years, with about 15 or so free months A few months ago I ordered a $35 item, and it was a day late, I sent them the normal -it was late- request, and they refunded the cost of the item That was a real nice one. I do order on Fridays a lot, they seem to miss on the Sunday deliveries more than other days
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