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TaxAct Price Lock not being honored

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When I filed the 2015 return with TaxAct, I opted in for the "price lock" offer for the 2016 return, at $10 for Premium. I recall that that lock properly appeared in my account, and I left a memo to myself separately. Today I've logged in to my account to start the 2016 return, and now I see $27.99. It properly indicates that it was created in April 2016, but conveniently without any mentioning the price lock. I wonder where and how it got lost. Should I have paid the locked price last year? I don't recall I was asked to do so though. Anyone having this issue with TaxAct?

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rated:
I am very confused. It says it's 0, but when I add a state it's $33. I don't think I've ever paid more than $18 for it and I've used TaxAct for about 10 years.

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I had a problem with a price lock. I was being charged a higher price.

I just contacted customer service by e-mail and they took care of issue without any problem.   Customer service was outstanding.
 

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freetaxusa only charges for the state, mine was $12.95 with efile, it came up with almost the exact same numbers as HRBlock, I didn't want to pay the $30 something extra they wanted for state

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Seeing the same issue - contacted customer service and awaiting resolution. The $10 deal should have been locked in - disappointed to have to go through this hassle. TaxAct has really had issues over the past few years. The whole filing process is irritating enough - no need to stoke the fire any more than necessary!

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I followed the price lock to $10 last year using links from FW but between late October 2016 to April 2017, it never showed up. Ended up paying $40 for federal and one state returns. I started working on my taxes last year because I had a property sale, complicated depreciation deductions, and a lot of stock trades so even @ $40, it was acceptable to me. However, the bigger issue is I am not happy with the way TaxAct keeps moving the goal posts these past few years.

Why not set a fair price to begin with and not use so many gimmicks and blindside long-standing customers? The ad hoc pricing strategy is bound to get old quickly. I look forward to major tax reform (tax simplification.) Next year, I do not anticipate as much tax work and will probably wait for a good deal in March 2018.

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