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Staples ink recycle no credit

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Is it a glitch in Staples shIT system or just me?
 

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I took 20 on the last day of April, guy tried to tell me only 10 can be turned in...
They all show on my account
 

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Have you purchased $30 of ink in the last 180 days?

If yes, then call Staples Rewards, they have helped me in a similar situation.

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Mine was fine, so it must be a glitch on yours.
Mine does have the total 2017 purchase total whack, but it seems to be off most of the time

It shows your good until Oct on ink purchases, so good luck on your call to Customer-dis-service, ask them for a courtesy coupon for needing to call in, since your time is valuable. I score most of the times I have called.

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