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posted: Apr. 16, 2010 @ 9:46p
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posted: Apr. 16, 2010 @ 9:55p
Have you checked your Internet security software (such as Norton Internet Security)? Those and pop-up blocking software are some of the most common sources of difficulty with Cash Back shopping.
Try temporarily disabling these features and then visiting a store through the merchant's Cash Back link. If you're able to get through, then we know it's just a matter of configuring them to "play nice" with FatWallet. The good news is that most software is easily configurable.
If you need help configuring your software, or the solution above didn't fix your problem, please take a look at our Cash Back Solutions discussion, which includes many additional solutions, as well as guidelines for general FatWallet use.
If you still have trouble, the best thing to do would be to send in a support ticket so we can take a closer look at the problem.
posted: Apr. 16, 2010 @ 10:22p
I have the same settings and same anti virus programs as last several months. No changes in any of the settings. But the dead links are recent, I think since last week. I did turn off two programs (windows defender and panda cloud) and try again. It was the same dead links....
posted: Apr. 16, 2010 @ 10:42p
I did went through the Host file and delete any reference. It seems like the tpc.php didn't redirect the links correctly. Also one more thing is that the links from my work computer and my home computer both use to work but both are not working right now.
posted: Apr. 17, 2010 @ 12:27a
Oops, misread your OP, I see you tried both Firefox and IE.
Do you use any toolbars or ad-blockers with your browsers? If you do, can you disable those and try the links again? Also, it wouldn't hurt to clear your cache in your browsers as well.
posted: Apr. 17, 2010 @ 12:01p
Hi, thanks for looking into it. I use the standard stuffs that are prepackaged with firefox and ie and nothing else. And no ad-blockers. Also, I have my browsers clear up everything everytime I close them so there is no trace of history. I did notice it doesn't apply to all stores. For example, Amazon and Drugstore.com seemed to work fine. Newegg, Staples, and Dell doesn't. The fatwallet pop up would be ok and appears properly, the site itself will get that connection error.
posted: Apr. 17, 2010 @ 12:24p
Are you able to try a different set of DNS servers on your home network? If you can, try using Google's public DNS servers at 220.127.116.11 and 18.104.22.168.
posted: Apr. 17, 2010 @ 8:15p
I just realized a family member installed some aggressive security software that added thousands of additional sites to block. I guess the list on the "Cash Back Solution" is too old and didn't include some referral sites that fatwallet uses. I deleted the entire HOST file and it's working now.
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