I made a purchase with Best Buy yesterday using the Cash Back link for a LG 42" TV. Upon arriving at the store today I refused the tv they wanted to give me as the box was badly managed and the tv had surface damage to the bezel. I spoke with the manager and he agreed to replace it. After checking the stock there were no more and he said they would order one. I was handed off to another cashier whom then said that the order would be cancelled and needed to be rebilled since it could not be returned with the two hours. They issued a refund for the first order and rebilled the second tv telling me that it would be here on Tuesday.
My question is, since they had to cancel the original order and rebilled it as a separate transaction, will this negate the Cash Back? The reading of the Help makes it sound as though this will be the result.
Users like you can add images, links and other relevant information about this topic.
posted: Nov. 16, 2012 @ 8:40p
Click to copy code and go to .
Thanks for visiting FatWallet.com. Join for free to remove this ad.
Patrick - Cash Back
posted: Nov. 16, 2012 @ 8:54p
Thank you for posting this question. We regret the trouble that you had with this purchase from Best Buy. Returns or Exchanges do usually negate the eligibility of Cash Back. I'm going to send you out a support request to see if there is anything we can do to receive credit, and reward Cas Back for this purchase. Thanks again for writing in, and expect an email from us soon!
Disclaimer: By providing links to other sites, FatWallet.com does not guarantee, approve or endorse the information or products available at these sites, nor does a link indicate any association with or endorsement by the linked site to FatWallet.com.
Members of our community may attach files to a post in accordance with the User Agreement. FatWallet is not responsible for the content, accuracy, completeness or validity of any information contained in any attached file. Files have *not* been scanned for viruses. Be especially wary of Excel files which may contain malicious content.
Earn Cash Back while you shop - just 3 simple steps.
1. Sign Up so we know who to pay! (It's FREE.)
2. Shop through FatWallet for deals from your favorite stores. Your online purchases earn Cash Back that builds in your FatWallet account.
3. Get Paid by requesting a payment via check or PayPal.
FatWallet coupons help you save more when shopping online. Use our Coupons Search to browse coupons and offers from thousands of stores, gathered into one convenient location.
As part of our FatWallet Community, you can share deals with almost a million shoppers in our forums. Forum content is generated by consumers for consumers. Share deals, money-saving tips, and more. It's FREE, fun, and addicting.
Our customer experience team is here around the clock - real people ready to assist.