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suggestions please  

came back from 28 day vacation to a very damaged dining room. Roof gas fallen, there is mould carpet us wet. Checked upper storey and saw pipe to toilet seat was dripping. Bathroom floor is soaked.

called neighbor and he suggested calling AAA(insurance company)

They are sending contractor and adjuster soon.


 

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Just like your neighbor said call insurance immediately.

Shut the water off.

johnjammy said:   
came back from 28 day vacation 


 

  thats way to long to leave your house without being checked on.  OP please clarify as to whether it was due to roof leaking from rain, or if there was a leak in the water pipes, not clear.

A house sitter is a good thing. Sorry for your loss.

This is why I shutoff the water to the house if leaving for even a few days

Before calling agent, might want to check what your policy states on how long home is unoccupied before being considered vacant. Look for the words "vacancy clause" or similar. Mine is 60 days, but many policies are 30 days I'm told by my agent (came up during a time I was going a lot of travel).

http://www.insurance.com/home-and-renters-insurance/coverage/emp... 

Chill99 said:   This is why I shutoff the water to the house if leaving for even a few days
  Ditto.  It is so easy to turn the water off to house.  We also removed the grass lawns so our landscaping is fine without water for 2 weeks.
Should also install water detection alarms in water leak prone areas (under sinks, washer, toilets, etc.).  We know someone who woke up to a pool of water on the first floor due to a washing machine hose burst in the middle of the night.

Chill99 said:   This is why I shutoff the water to the house if leaving for even a few days
  Took the words out of my mouth.  Also put the water heater in vacation mode.

Other than that, how was the vacation?

Leakage came from little pipe supplling water to toilet(kamode). It was driping 2-3 drops every few seconds. Doors in toilet arr completely swollen.

Cannot turn off main water as HOA would turn it back on for watering front llawns.

What is the implication of considering house vacant by insurance or not?

Update now is AAA's adjuster sent a contractor and he took pictures of everything. Took moisture measurent readings in various placs and cleaned up sheetrock and has set up a machine to draw mousture.

Adjuster arrives tommorow.

any impacts on sale price when I sell home?

Yes, crashed roof, dripping pipes, soaked bathroom floor, swollen toilet doors, and "mould carpet us wet" will impact sale price.

But after you fix these things, the worst is probably mold and mildew.

johnjammy said:   Leakage came from little pipe supplling water to toilet(kamode). It was driping 2-3 drops every few seconds. Doors in toilet arr completely swollen.

 

  How does such a leak cause your roof to crash? Please post pics.

roof = ceiling??

A drip caused all that?

johnjammy said:   Leakage came from little pipe supplling water to toilet(kamode). It was driping 2-3 drops every few seconds. Doors in toilet arr completely swollen.

Cannot turn off main water as HOA would turn it back on for watering front llawns.

What is the implication of considering house vacant by insurance or not?

Update now is AAA's adjuster sent a contractor and he took pictures of everything. Took moisture measurent readings in various placs and cleaned up sheetrock and has set up a machine to draw mousture.

Adjuster arrives tommorow.

any impacts on sale price when I sell home?


You don't have a shut off valve inside your home? You might want to consider installing one. I always shut off water if I'm gone for more than a day or two, to avoid things like this.

You have insurance so you don't need to worry.  Besides property damage make sure the insurance adjuster is aware of personal property damage (furniture, clothes, home electronics, etc) that may have been damaged by water.
Your policy may even pay for your temporary housing while your home is being repaired.
No impact on selling price of the home if you repair it properly.
The future homeowner may have trouble obtaining homeowner's insurance, or your may have difficulty obtaining a new policy if the water damage is documented in the CLUE database, but there's nothing you can do about this.  

momoman said:   You have insurance so you don't need to worry.  Besides property damage make sure the insurance adjuster is aware of personal property damage (furniture, clothes, home electronics, etc) that may have been damaged by water.
Your policy may even pay for your temporary housing while your home is being repaired.
No impact on selling price of the home if you repair it properly.
The future homeowner may have trouble obtaining homeowner's insurance, or your may have difficulty obtaining a new policy if the water damage is documented in the CLUE database, but there's nothing you can do about this.  

  

Did you get a chance to read OP's policy?  Only way you could be sure about coverage.

 

johnjammy said:   Leakage came from little pipe supplling water to toilet(kamode). It was driping 2-3 drops every few seconds. Doors in toilet arr completely swollen.

Cannot turn off main water as HOA would turn it back on for watering front llawns.
 

  
Is this an apartment or a condo or something else?  Do you own it? or rent?  If you really don't have a water shut-off inside the home, you should have that installed while everything else is being fixed.  And if that's really the case, make sure the HOA doesn't turn your water back on while repairs are being performed.  You're going to have to turn it off for a while at some point; might as well do it now.  

The 'roof' that fell is the ceiling below the level that the toilet is on?  I assume?  

Chill99 said:   This is why I shutoff the water to the house if leaving for even a few days
  
That's not an option for some of us--the water needs to remain on or the plants will die.

LorenPechtel said:   
Chill99 said:   This is why I shutoff the water to the house if leaving for even a few days
  
That's not an option for some of us--the water needs to remain on or the plants will die.

  Always an option...to add a valve that shuts off water to the house but leaves the sprinklers live.

Do the plants scream if they are not watered. If so they are not the right kind of plants for your climate.
Make some friends so they can check on your place while you are gone.

For all you guys worried about watering plants during vacation, I strongly suspect you do not know where your shut-off valves are. If it's a single family home, there will almost always be two valves - one for indoor water and one for outdoor irrigation water control. You should be able to turn off the indoor water without affecting irrigation. If this does not exist, you should definitely install separate controls. For apartments, I have never lived in one which did not have a dedicated shut off valve for each unit. Often the valves are outside in a common location for all the units in a building.

Is there a reliable smart sensor system that would notify/send a text once a leak/moisture is detected? We just had a roof leak, and it is a pain to get the ceiling repaired and repainted. A sensor in attic underneath the roof vent would have saved all this trouble.

dk240t said:   
LorenPechtel said:   
Chill99 said:   This is why I shutoff the water to the house if leaving for even a few days
  
That's not an option for some of us--the water needs to remain on or the plants will die.

  Always an option...to add a valve that shuts off water to the house but leaves the sprinklers live.

  
I dunno about where you guys live, but every house I've been in has one valve to the outside that is upstream of the house shutoff valve. So if I shutoff the water to the house, the spigot I hook my hose up to is not off....
if you don't have that, it's cheap to get a plumber to install it.
 

My house has one valve for inside/outside plus one for anything past the water softener - so the outside still has water since it doesn't pass through the softener. Unfortunately, I have no way to shut off the outside except for cutting all the water off. Lucky it doesn't get cold here - the coldest it got in Austin this past "winter" was 31F.

imbatman said:   
dk240t said:   
LorenPechtel said:   
Chill99 said:   This is why I shutoff the water to the house if leaving for even a few days
  
That's not an option for some of us--the water needs to remain on or the plants will die.

  Always an option...to add a valve that shuts off water to the house but leaves the sprinklers live.

  
I dunno about where you guys live, but every house I've been in has one valve to the outside that is upstream of the house shutoff valve. So if I shutoff the water to the house, the spigot I hook my hose up to is not off....
if you don't have that, it's cheap to get a plumber to install it.

  
One shutoff for everything.  There's no way to install one for everything inside short of digging up the concrete.  I could install one just upstream of the water softener, though--that would get everything but the kitchen cold.  I'll have to look at the piping to see if there's enough space to do it without it being a royal pain to do.

LorenPechtel said:   
imbatman said:   
dk240t said:   
LorenPechtel said:   
Chill99 said:   This is why I shutoff the water to the house if leaving for even a few days
  
That's not an option for some of us--the water needs to remain on or the plants will die.

  Always an option...to add a valve that shuts off water to the house but leaves the sprinklers live.

  
I dunno about where you guys live, but every house I've been in has one valve to the outside that is upstream of the house shutoff valve. So if I shutoff the water to the house, the spigot I hook my hose up to is not off....
if you don't have that, it's cheap to get a plumber to install it.

  
One shutoff for everything.  There's no way to install one for everything inside short of digging up the concrete.  I could install one just upstream of the water softener, though--that would get everything but the kitchen cold.  I'll have to look at the piping to see if there's enough space to do it without it being a royal pain to do.

  
IME, which might not be indicative of the average home, water comes in the house, there's a valve, then branches to everything else.  Outside water is branched off before it hits the building, or possibly right as it enters, then feeds back outside.  The valves aren't large.  I can't image a scenario where you wouldn't have the room to add it.  If you have space for a softener, you surely have room right next to it for a valve.  

I asked OP if they were in a condo or apt because that would be a second reason why you can't turn off the water.  This happened to me when a pipe burst above my laundry room.  I turned my water off.  Water kept coming.  Pipe was to my neighbor's apartment.  
 

It really depends on how your home is built. If you live in places that dont have basements, they are typically running the pipes in the slab foundation. It allows very little flexibility, and its very likely that its not possible for him to separate his exterior water lines form the interior. If you have a sprinkler system you might look at having it tapped off the main line before it enters your house all together. Then you will just need to know where the main shutoff valve coming from the utility is located incase you ever need to turn it all off.

king0fSpades said:   Is there a reliable smart sensor system that would notify/send a text once a leak/moisture is detected? We just had a roof leak, and it is a pain to get the ceiling repaired and repainted. A sensor in attic underneath the roof vent would have saved all this trouble.
There were issues getting connected to the home network but this Honeywell Wi-Fi Water Leak Detector can send you alerts by text or email.
I prefer to use the cheaper siren water alarm and hope that the neighbor hears the siren and contacts me when I'm out.

I had a similar leak when I was on the road, my neighbor downstairs noticed the issue and the HOA fixed it and sent me the bill for Emergency callouts of the plumber and locksmith. (it would have been nice of them to do it during a weekday, right?) I believe mine was constantly running and not a leak -- but the noise bothered them enough to inquire. Bill was about $500 and the "parts" were a "whisper quiet" replacement kit that is about $20 at HD.

I changed the locks and made sure my neighbor (next door, not below) had a key when I leave town. (I have hers as well and take care of her cats when she is on vacation, we have been neighbors 12 years now)

Plus made sure they have my contact phone number at the management office. It wasn't something I *blame* them for, it was legitimately leaking and wasting a lot of water. My water valve is fragile and needs replacement, before I start messing with turning it off and on a lot. Tried to get the guy replacing my hot water heater to replace it but he didn't want to mess with it because he wuld have had to cut the sheetrock and was beyond the fixed price install. He did replace the hot water knife switch though.

I plan to have the whole setup reworked and install a RO water system sometime next year.

LorenPechtel said:   
Chill99 said:   This is why I shutoff the water to the house if leaving for even a few days
  
That's not an option for some of us--the water needs to remain on or the plants will die.

  Such a first world problem. Unless growing food, how about not planting anything that won't survive on the natural rainfall?

LorenPechtel said:   
imbatman said:   
dk240t said:   
LorenPechtel said:   
Chill99 said:   This is why I shutoff the water to the house if leaving for even a few days
  
That's not an option for some of us--the water needs to remain on or the plants will die.

  Always an option...to add a valve that shuts off water to the house but leaves the sprinklers live.

  
I dunno about where you guys live, but every house I've been in has one valve to the outside that is upstream of the house shutoff valve. So if I shutoff the water to the house, the spigot I hook my hose up to is not off....
if you don't have that, it's cheap to get a plumber to install it.

  
One shutoff for everything.  There's no way to install one for everything inside short of digging up the concrete.  I could install one just upstream of the water softener, though--that would get everything but the kitchen cold.  I'll have to look at the piping to see if there's enough space to do it without it being a royal pain to do.

  I will admit that I do not live in a concrete jungle. In houses with crawlspaces, the valve is typically just inside the foundation. In houses on slab, the valve is typically under/near the water heater, which is typically downstream from spigots in the front of the house, if it's not downstream from an exterior waterline, it would not be expensive to add a split in the line post concrete. If you live in an area where there's sidewalk that is adjacent to slab, sure, there's a chance you might have to dig up concrete, but the odds of having sprinklers are slim .
 

Two to three drips every few seconds = ~1 drip per second.
28 days is 2,419,200 seconds = 2,419,200 drops.
1 drop of water is .05mL.
20 drops of water per 1 mL.
1 gallon of water is 3785.41mL.
75708.2 drops per gallon.
2,419,200 drops / 75708.2 drops/gallon
=31.95 gallons of water dripped over the course of 29 days.

Infinion said:   
LorenPechtel said:   
imbatman said:   
dk240t said:   
LorenPechtel said:   
Chill99 said:   This is why I shutoff the water to the house if leaving for even a few days
  
That's not an option for some of us--the water needs to remain on or the plants will die.

  Always an option...to add a valve that shuts off water to the house but leaves the sprinklers live.

  
I dunno about where you guys live, but every house I've been in has one valve to the outside that is upstream of the house shutoff valve. So if I shutoff the water to the house, the spigot I hook my hose up to is not off....
if you don't have that, it's cheap to get a plumber to install it.

  
One shutoff for everything.  There's no way to install one for everything inside short of digging up the concrete.  I could install one just upstream of the water softener, though--that would get everything but the kitchen cold.  I'll have to look at the piping to see if there's enough space to do it without it being a royal pain to do.

  
IME, which might not be indicative of the average home, water comes in the house, there's a valve, then branches to everything else.  Outside water is branched off before it hits the building, or possibly right as it enters, then feeds back outside.  The valves aren't large.  I can't image a scenario where you wouldn't have the room to add it.  If you have space for a softener, you surely have room right next to it for a valve.  

I asked OP if they were in a condo or apt because that would be a second reason why you can't turn off the water.  This happened to me when a pipe burst above my laundry room.  I turned my water off.  Water kept coming.  Pipe was to my neighbor's apartment.  

  
The issue was whether doing to would interfere with other things nearby.  Looking it over the handle would have to be on the bottom but it can be done.  One of these days I'll break out the torch.

atikovi said:   
LorenPechtel said:   
Chill99 said:   This is why I shutoff the water to the house if leaving for even a few days
  
That's not an option for some of us--the water needs to remain on or the plants will die.

  Such a first world problem. Unless growing food, how about not planting anything that won't survive on the natural rainfall?

  
1)  There is exactly one plant that isn't edible--something the builder planted.

2)  Natural rainfall here is typically 4".  There's not much that grows on that.

I suggest you don't just go with the insurance companies recommended contractors, without first vetting them. I had a water leak and the guys they sent out had terrible reviews on Angies List.

I'm referring to the guys that do the repairs...not much you can do about the guys they send out, to dry you out.

drew2money said:   not much you can do about the guys they send out, to dry you out.
  kind of hard to f that up

NotSoHard said:   Two to three drips every few seconds = ~1 drip per second.
28 days is 2,419,200 seconds = 2,419,200 drops.
1 drop of water is .05mL.
20 drops of water per 1 mL.
1 gallon of water is 3785.41mL.
75708.2 drops per gallon.
2,419,200 drops / 75708.2 drops/gallon
=31.95 gallons of water dripped over the course of 29 days.

  
Nice dimensional analysis (chemistry).

Skipping 9 Messages...
lonestarguy said:   My house has one valve for inside/outside plus one for anything past the water softener - so the outside still has water since it doesn't pass through the softener. Unfortunately, I have no way to shut off the outside except for cutting all the water off. Lucky it doesn't get cold here - the coldest it got in Austin this past "winter" was 31F.
  That^^^
Austin's code must be similar to San Antonio's, and probably to many other cities as well. When we replaced our water softener, we were required by code to install a whole house shutoff. Turned out to be a blessing as it made it much easier to shut off water for vacation, working on plumbing, etc. I think it cost us about $150 when we did it, and well worth it, IMHO.



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