Cancel your account with Payoneer Debit MasterCard. They have a TOTALLY UNSECURED System prone to BREACH OF SECURITY.. In May 2016, I had 2 fraudulent charges on my debit card tot. $ 1382.72 . I immediately reported the charges and blocked my card, They still debited my account. Now Payoneer is trying to make it nearly impossible for me to get my money back. They are a SCAM!
I would also take it up with Mastercard. That is, unless the perp got your PIN and used it for the transaction. If that's the case I don't know that I'd be blaming Payoneer.
Keep in mind this an offshore company, so that may limit your remedies. At least they were when I signed up many years ago. Good for hiding questionable activities. Bad on fees and many other things. Security seems top notch though.
Payoneer has carried on a selective and over-complicated communication with the only purpose of making me fall thru the crack of their system. They first didn't deliver the critical information on how to properly file a dispute and the deadline. Then when the deadline was passed, I was blamed for not following their instructions.
I am a host with AirBnB, they offer several methods of payout, direct transfer to Bank account, PayPal and AirBnB Debit Card (by Payoneer). Having a card was very convenient for me, of course I had no idea, I was going to be hacked and robbed of $1400. Stupid me!.
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