This is probably nothing, but I have been trying to close my BA+ card for 3 weeks and each time I call I wait on hold forever, and then the CSR can't forward me to the right department or that department is "closed", as she told me today. HOW is a department to close a bank credit card closed?? I tried in late December to avoid the annual fee but they couldn't close the account in time. Now the CSR at BA is claiming I have to wait until that department is open to get the fee removed so I can close the card. Has anyone else had this problem closing a card? My Spidey sense is tingling....
Sounds like you're getting punked. Any CSR should be able to close the card. Maybe they're trying to send you to retention? If you don't want retention offers, just tell them you don't want to speak to anyone in that department and just want to close the account.
*UPDATED*: Success! I logged in my account and sent an e-mail via the message center. When I logged back in a few hours later there was a reply stating the account was closed and the annual fee would be waived. Not sure why they couldn't do this on the phone and that department was suddenly "not closed". Still wonder why I got the run-around but I suppose if account is actually closed it's fine. Thanks everyone!
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