posted 2 months ago by
Nerdy Member

Do folks think an extended warranty is worth it for these since they're so fragile?

Definitely!  I bought the XV 21 Pet and Allergy Neato and absolutely love it.  I bought the 3 year warranty and am so glad I did.  Had to return it the first year.  They replaced it but, it took a couple of weeks to get everything sorted out and received.  Now, I have problems every once in a while about the unit not being able to "see".  I have been able to remedy this error message by sticking a q-tip in its' eyes and giving them a good cleaning.  Hopefully, this will keep the Neato humming along for the next few years.    Love the feeling of walking into a freshly vacuumed living room and kitchen every morning!!!   Makes life so much easier if you have a dog that sheds .  This is a GREAT product folks but, I would definitely buy the warranty.

Agreed. Used the extended warranty twice on the XV that we had. The D series seems to be a little more reliable, but I still bought the extended warranty when I upgraded about a year ago.

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